Summary
Overview
Work History
Education
Skills
Qualifications Summary
Certification
Timeline
Generic

Kelly Anderson

Park Forest,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at building positive relationships with employees and staff.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Maintenance Scheduler

BP
05.2006 - Current
  • Coordinate with Team Leaders, Supervisors and Managers to meet the daily operational needs of the refinery
  • Committed Collaborator as it pertains to removing barriers.
  • Troubleshoot issues in order to achieve schedule compliance
  • Responsible for allocating resources for on-shift work that require a schedule break-in and adjusting refinery-wide manpower accordingly
  • Identify detailed BP refinery manpower availability considering vacations, absenteeism, Union business, etc., as needed to develop detailed weekly schedules
  • Daily communication with union partners to establish relationships and plans that help achieve joint goals
  • Coordinate mandatory training
  • Partnered with payroll in order to research and resolve complex payroll discrepancies resulting in 95% reduction in payroll errors and improved accuracy in employee pay.
  • Built long-term relationships due to prompt and courteous service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Credit & Collections Manager

SBC
03.2003 - 04.2005
  • Lead, motivate, coach and develop 16-19 Service Representatives
  • Responsible for the daily and monthly results of direct reports
  • Prepare, analyze and manage operations through statistical analysis of activity
  • Design and implement weekly plans that produce individual and team results
  • Monitor ACD to ensure timely customer service and cost effective areas of opportunity
  • Maintain proper HR management practices including performance assessment, feedback, coaching and training
  • Daily communication with union partners to establish relationships and plans that help achieve joint goals
  • Update and maintain attendance performance and FMLA as it applies
  • Perform preliminary OSHA and EEOC investigations
  • Daily input, verification and adjustment of payroll
  • Modify and adjust schedules for direct reports
  • Provide secondary support for Force Management
  • Recommend promotions, dismissals and salary adjustments.

Maintenance Manager

SBC
04.2001 - 03.2003
  • Provide leadership and direct the activities of 10-13 Telecommunications Specialist and 7 Maintenance Administrators
  • Coordinate with multiple levels of management up to and including Vice Presidents of various departments
  • Daily monitor the testing and isolation of Special Service circuits (ISDN, DS0, DS1, DS3 and above)
  • Maintain expeditious handling of trouble ticket escalations to ensure timely customer service
  • Analyze maintenance logs to determine areas of opportunity, creating post mortems, monitor ACD, administration of training, performance analysis and performance management
  • Update and maintain attendance performance and FMLA as it applies
  • Daily input, verification and adjustment of payroll
  • Manage office functions such as A/P, A/R, payroll, and billing
  • Perform preliminary OSHA and EEOC investigations
  • Maintain ISO 9000 files and actively participate in external and internal audits
  • Provide open communication with labor and labor related issues
  • Recommend promotions, dismissals and salary adjustments.

Administrative Assistant

Ameritech
03.1999 - 04.2001
  • Provide daily administrative assistance to Director of AT&T IEC call center
  • Also support for 17 additional front line managers
  • Manage telephone communications, fielding and prioritizing calls from or initiating calls to customers, vendors and high-level executives, both internal and external
  • Act as liaison between Vice President, Director and outside vendors
  • Organize travel schedules, prepare presentations, monitor e-mail and compose correspondence
  • Administer employment testing and background checks
  • Maintain department A/P and A/R
  • Update and input new employment requisitions
  • Daily input, analysis and adjustments of payroll for 224 employees
  • Perform escalations at Director and GM level to remove roadblocks
  • Order office supplies and oversee projects as it applies to new employees and office space
  • Coordinate with IT to deliver computer equipment to the field
  • Keep an accurate inventory of existing desktops, laptops, cell phones and pagers
  • First point of contact for equipment upgrades and/or redeployment.

HR Administrative Assistant

Ameritech
01.1998 - 03.1999
  • Responsible for responding to client questions and fact-finding resolutions to problems
  • Serve as a customer interface for system user referrals
  • Entered, retrieved and manipulate information from various computer and operational support systems
  • Provide secretarial and administrative support to 6 managers and 1 Director
  • Assist with the administration and coordination of training and employee development programs
  • Administer testing for future employment
  • Prepare participant termination and retirement calculations and IRS 1099-R distribution forms
  • Administer background checks
  • Daily input and verify payroll for 338 employees
  • Perform new-hire processing activities such as preparing offer letters, new-hire packets, etc
  • Prepare presentations, maintain and conduct analysis of various reports, maintain work schedule, monitor e-mail and update personnel records
  • Screens telephone calls, mail, and greet visitors; answers routine questions and furnish information when possible
  • Maintain department A/P and A/R.

Education

A.A. - Business Management

Eastern Gateway Community College
Columbus, OH
05.2024

Skills

Interpersonal Skills

Communication

Conflict Resolution

Administrative

Qualifications Summary

Outstanding Communications Skills... Comfortable interacting with all organizational & cultural levels. Highly Organized... Expert in multi-tasking & prioritizing. Skillfully manage large projects, start to finish. Flexible & Adaptable... Assimilate quickly in transitions, switching roles as needed to maintain productivity. Embrace new concepts and methods. Self-directed team player. Detail-Oriented & Conscientious... Keen eye for errors and inconsistencies, striving for flawless output. FMLA, EEOC, and OSHA experience. Eleven years payroll experience. Computer Proficiency... MS Word, Excel, and PowerPoint, WFA C, Atime, Etime, SAP GUI, ASON, IEX, Avaya, LRAD, People Soft, Ontario, Dun and Bradstreet, Accurint, Insight, FACS MMS and CMS: Visio.

Certification

Business Management Certificate-AAB-Human Resources Management Certificate of Completion

Timeline

Maintenance Scheduler

BP
05.2006 - Current

Credit & Collections Manager

SBC
03.2003 - 04.2005

Maintenance Manager

SBC
04.2001 - 03.2003

Administrative Assistant

Ameritech
03.1999 - 04.2001

HR Administrative Assistant

Ameritech
01.1998 - 03.1999

A.A. - Business Management

Eastern Gateway Community College

Similar Profiles

CREATE PROFILE
Kelly Anderson