Kelly-ann Mtawali
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Supervising Manager
To Be Cherished AFH
05.2022 - Current
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Clinical Assistant Intern
DUNIA HEALTH CLINIC
07.2023 - 01.2024
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
Sales Agent
Skyband Corporation
01.2021 - 12.2021
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Achieved top performer status within the company due to consistent high sales numbers.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
Retail Sales Manager
Kb Fashions & Cosmetics
01.2019 - 01.2021
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Negotiated favorable pricing terms with vendors while maintaining positive relationships, allowing for better profit margins without sacrificing quality.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Registration Supervisor
National Registration Bureau
01.2018 - 12.2018
- Enhanced registration efficiency by implementing new software and streamlining processes.
- Increased satisfaction scores with improved communication and timely service.
- Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
- Implemented quality control measures to minimize errors and maintain compliance with regulatory standards.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Led team of registration staff, providing ongoing training and professional development opportunities.
Education
No Degree - Fundamentals in Digital Marketing Coursework
Maryland University Online
03.2023
No Degree - Master Affiliate Marketing
Alison Online Courses
06.2022
BBA - Management And Marketing
DMI St John The Baptist University
Lilongwe Malawi 03.2020
Skills
- Employee Development
- Partnership Development
- Resource Allocation
- Reporting oversight
- Cross-Functional Communication
- Operations Management
- Schedule Management
- Sales strategy development
- Social Media Marketing
- Networking
- Brand Awareness
- Customer Assistance
- Program Promotion
Timeline
Clinical Assistant Intern
DUNIA HEALTH CLINIC
07.2023 - 01.2024
Supervising Manager
To Be Cherished AFH
05.2022 - Current
Sales Agent
Skyband Corporation
01.2021 - 12.2021
Retail Sales Manager
Kb Fashions & Cosmetics
01.2019 - 01.2021
Registration Supervisor
National Registration Bureau
01.2018 - 12.2018
No Degree - Fundamentals in Digital Marketing Coursework
Maryland University Online
No Degree - Master Affiliate Marketing
Alison Online Courses
BBA - Management And Marketing
DMI St John The Baptist University
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