Kelly-ann Watson-Wells

To successfully operate their retail location, the Store Manager is specifically responsible to:

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
• Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
• Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
• Maintain a safe and high-quality working environment that complies with all regulatory and company standards
• Oversee timely and quality training of front store and cross-trained colleagues
• Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
• Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
• Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
• Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Kept accurate records to document customer service actions and discussions.

• Supply chain management Design, plan, execute, control, and monitor supply chain activities to balance supply and demand, and measure performance
• Inventory management Maintain retail and intermediate inventory activities and units, and facilitate accountability
• Documentation Prepare, maintain, and control documentation for major events in a capital asset's lifecycle, such as acquisition, transfer, subcustody, and disposal
• Warehouse management Maintain supply warehouses and track, order, and process Marine Corps equipment for distribution to unit Marines
• Accounting and supply documents Maintain and prepare necessary accounting and supply documents, custody records, and stock records
• Reconciliations Perform reconciliations using systems such as GCSS-MC, Procurement Request (PR) Builder, and SSAVIE
• Completed daily charge reconciliation to keep billing current and accurate.