Kelly-Anne Mariano-Gallo

• Leading initiatives to rapidly recruit high producing and high potential real estate agents to the office. Manage and development of over 1300 agents.
• Oversee hiring, leadership and development of staff as well as ensure they are properly trained and held accountable to high performance standards.
• Provide business development and financial management consulting to top agents with our office, helping them make dramatic growth in their personal production and performance.
• Provide strategic leadership and vision to drive brokerage’s growth and profitability.
• Foster a culture that embodies values of integrity, trust, and collaboration.
• Implement effective business strategies and operational processes to optimize efficiency and productivity.
• Oversee financial management, budgeting, and profitability analysis. Ensure market center is profitable, keeping tight fiscal control over operating expenses.
• Ensure compliance with real estate regulations and Keller Williams’ standards.
• Build and maintain strong relationships with clients, agents, and industry stakeholders.
• Promote strong learning based environment and ensure that agents have access to top of line training and educational opportunities.
• Maintain positive and empowering environment that both challenges associates to reach their potential and also provides for caring, people-first, atmosphere. Lead, support, set expectations, and hold regular accountability sessions with Market Center team.
• Oversee ALC (Associate Leadership Council) and ensure ALC growth in productivity and profitability.
• Lead sales and business meetings, training and coaching.

• Retain: Create supportive and engaging environment to retain top talent and ensure agent satisfaction.

• Recruit: Attract and retain top talent by promoting office’s positive culture and growth opportunities.

•Drive Revenue: Develop and implement strategies to drive revenue growth and achieve business goals.

•Motivate and Inspire: Create a positive and supportive office culture that motivates agents to excel.

• Implement agent attraction practices that embraces company value proposition.

•Training and Coaching: Develop and implement training programs to enhance the skills and knowledge for agents.

Scheduled and taught courses to increase learning opportunities.

•Provide one-on-one coaching to help agents grow their business.

•Leadership: Lead by example, setting high standards for professionalism, work ethic, and customer service.

•Performance Management: Monitor and evaluate agent performance, providing feedback and support to ensure continuous improvement.

•Business Development: Identify opportunities for business growth and assist agents in developing strategies to achieve their goals.

•Community Engagement: Represent Professionals within the community, building relationships and enhancing brand reputation.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
• Enhanced client satisfaction by delivering personalized and timely services throughout the buying and selling process.

• Retain: Create a supportive and engaging environment to retain top talent and ensure agent satisfaction

• Recruit: Attract and retain top talent by promoting our office’s positive culture and growth opportunities

•Drive Revenue: Develop and implement strategies to drive revenue growth and achieve business goals

•Motivate and Inspire: Create a positive and supportive office culture that motivates agents to excel

• Implement agent attraction practices that embraces company value proposition

•Training and Coaching: Develop and implement training programs to enhance the skills and knowledge of our agents

•Provide one-on-one coaching to help agents grow their business

•Leadership: Lead by example, setting high standards for professionalism, work ethic, and customer service

•Performance Management: Monitor and evaluate agent performance, providing feedback and support to ensure continuous improvement

•Business Development: Identify opportunities for business growth and assist agents in developing strategies to achieve their goals

•Community Engagement: Represent Coldwell Banker Professionals in the community, building relationships and enhancing our brand reputation

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Scheduled and taught courses to increase learning opportunities.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Exceeded sales targets consistently by utilizing effective marketing techniques and focusing on relationship-building with prospective clients.
• Enhanced mentee performance by providing personalized guidance and support.
• Assisted mentees in developing self-confidence and positive self-image.
• Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Led a cross-functional team to develop and launch a new construction multi unit housing, contributing to significant growth in sales.
• Managed multi-million dollar budgets responsibly, achieving cost savings and ensuring resources were allocated effectively.
• Spearheaded mergers and acquisitions efforts, successfully integrating acquired companies into existing operations without disrupting workflow or productivity.
• Managed financial, operational and human resources to optimize business performance.
• Collaborated with marketing and sales teams to align digital content strategies with overall business objectives, maximizing the impact of our efforts.

• Managed the conversion of apartment homes into condominiums. Increased occupancy rates 98-99% over 11 properties Reduced turnover rate in the process.
• .Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Traveled with senior management to oversee due-diligence of newly acquisition properties.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.