Kelly Anne Hosang
Farmington Hills,MI
Summary
Seasoned hospitality professional with a proven track record in enhancing customer experiences and operational efficiency at Big Tommy's Parthenon. Demonstrated expertise in customer service, order accuracy, and time management leading to significant improvements in stakeholder engagement and team training. Recognized for exceptional verbal and written communication skills, contributing to a reputation for excellence in service and high productivity. Ambitious to further advance within a growth-oriented organization that values innovation and outstanding guest experiences.
Dynamic bartender with extensive experience in fast-paced environments, demonstrating exceptional adaptability and problem-solving skills that enhance customer satisfaction and drive repeat business. Proven track record of maintaining organized practices and managing inventory while ensuring a clean and welcoming atmosphere. Adept at assessing customer needs and delivering outstanding service through effective multitasking and communication abilities. Dedicated to organizational success by fostering a positive brand image through excellent customer interactions.
Efficient team member recognized for high productivity and swift task completion. Specializes in mixology, customer service, and inventory management while excelling in communication and teamwork. Proven ability to enhance guest experiences through exceptional service and effective upselling techniques, contributing to increased revenue. Maintains cleanliness and organization in fast-paced environments, ensuring smooth operations.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Server /Bar Team Member
Big Tommy's Parthenon
Novi, MI
09.2023 - Current
- Facilitated learning and developed training programs for newly hired staff members.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled and resolved guest complaints with efficiency and professionalism.
- Followed health safety guidelines when preparing and serving food products. Upheld high standards of sanitation, following health department regulations.
- Maintained records of transactions made during a shift, as required by law and company policy.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Kept up-to-date with menu selections, recipes, and food presentation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained adequate inventory levels in service areas during downtime.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured that all team members adhered to company policies and procedures.
- Encouraged team collaboration through open communication channels.
- Resolved customer complaints promptly while maintaining composure under pressure.
- Developed promotional strategies to boost repeat business.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Effectively multitasked within a fast-paced environment.
Delivery Driver
GrubHub
Farmington Hills, MI
02.2022 - Current
- Achieved consistently high customer scores due to exceptional service and established positive relationships with customers through courteous interactions.
- Inspected vehicle and personally handled routine upkeep.
- Collaborated with platform support teams to address any operational concerns.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Complied with company policies related to safe driving practices and procedures.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
Customer Service Rep
J&B Medical
Novi, U.S.A.
11.2021 - 02.2022
- Regularly reviewed product information for knowledgeable customer support.
- Resolved client account questions with personalized support.
- Managed telephone queries and grievances following standard processes.
- Recorded customer service call information in the computer system, adhering to protocols.
- Acquired and sustained expertise on internal policies, procedures, and services to effectively resolve customer concerns.
- Established rapport through personalized greetings and respectful interactions.
- Analyzed issues to identify root causes.
- Maintained the accuracy of customer records with consistent, precise data entry.
- Adapted skills based on supervisor and peer input for continuous improvement.
- Compiled logs to chronicle information on inbound and outbound calls.
- Maintained compliance with corporate and regulatory confidentiality. standards.
Owner
Beerhead Bar & Eatery
Novi, MI
12.2018 - 11.2021
- Assisted in the development of team members' expertise regarding company products and standard operating procedures.
- Managed payroll operations to maintain accuracy for over 60 employees.
- Established solid partnerships with guests and distributors, ensuring exceptional customer experiences.
- Developed strategic plans that drive organizational growth and efficiency.
- Built and expanded workforce through strategic personnel acquisition.
- Coordinated and supervised all front-of-house operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated inventory trends regularly to ensure optimal stock levels.
- Hosted special events to boost brand awareness and increase community engagement.
Real Estate Agent
Keller Williams
Novi, U.S.A.
11.2015 - 09.2016
- Assessed market comparatives to estimate property values accurately.
- Facilitated contract preparation, escrow documentation, and deed processing.
- Conducted goal-setting meetings to enhance new agent lead-generation techniques.
- Developed effective marketing plans to strengthen property visibility.
- Cultivated relationships with key stakeholders across legal, lending, and local leadership sectors.
- Resolved issues and conflicts during the purchase or sale of real estate property.
- Coordinated property closings to ensure accurate signing of documents and smooth fund disbursement.
- Guided buyers through property visits and inspections, offering insights on value and suitability.
- Prepared tailored property lists based on buyers' preferences and budgets.
Education
High School Graduate - General
Seneca East Local Schools
Attica, OH05.2001
Skills
- Talent Acquisition
- Stakeholder Engagement
- Administrative Operations Proficiency
- Proficient in Microsoft Office Suite
- Proficient in Verbal and Written Communication
- Google Workspace Proficiency
- Point Of Sale Management
- Customer Service Expertise
- Strategic Marketing
- Effective Organizational Oversight
- Workforce Training Facilitator
- Effective Time Management
- Supply Chain Optimization
- Payroll Management
Additional Information
I am willing and able to adapt under any circumstance and excel at any job assigned with proper training and coaching.
Certification
Real Estates License 2015
Timeline
Server /Bar Team Member
Big Tommy's Parthenon
09.2023 - Current
Delivery Driver
GrubHub
02.2022 - Current
Customer Service Rep
J&B Medical
11.2021 - 02.2022
Owner
Beerhead Bar & Eatery
12.2018 - 11.2021
Real Estate Agent
Keller Williams
11.2015 - 09.2016
High School Graduate - General
Seneca East Local Schools
References
Available upon request.
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