Kelly Arasa
Brooklyn
Summary
Dynamic Operations Manager with a proven track record at Patina Rentals, excelling in team leadership and inventory management. Enhanced employee accountability and performance through effective training and mentorship, resulting in improved operational outcomes. Skilled in problem-solving and customer service, fostering positive relationships and driving satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Manager
Patina Rentals
12.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lead Driver
Smile Logistics
12.2020 - 06.2021
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
Store Manager
Vans
04.2017 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Wilsons Leather
06.2014 - 03.2017
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Levis Strauss & Co
11.2009 - 06.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Key Holder
Zumiez
08.2010 - 02.2011
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH01-2025
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Project management
- Customer relationship management
Timeline
Lead Driver
Smile Logistics
12.2020 - 06.2021
Operations Manager
Patina Rentals
12.2019 - Current
Store Manager
Vans
04.2017 - 08.2019
Store Manager
Wilsons Leather
06.2014 - 03.2017
Key Holder
Zumiez
08.2010 - 02.2011
Assistant Store Manager
Levis Strauss & Co
11.2009 - 06.2014
Bachelor of Science - Operations Management
Southern New Hampshire University
High School Diploma -
William Floyd High School
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