KELLY ARMER
Ballston Spa,NY
Summary
Accomplished Chief Operations Officer/Development Director with progressive non-profit background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Proven success in starting and creating new programs from the bottom up and resulting in financial growth. Ability to deliver mission-critical results, in an ever-changing world.
Overview
33
33
years of professional experience
Work History
Development and Foundation Director
Saratoga Bridges Saratoga Springs
12.2018 - Current
- Enhanced the Foundation Board, added new Board Members as well as revised Foundation By-laws.
- Implemented Development team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Instrumental in staff recruitment and launched retention programs for the association.
- Increased donations by $100,000 for Season Sponsorship dollars.
- Member of the Special Review Committee is to support and protect the health, safety and dignity of all people with special needs and disabilities the Saratoga Bridges serves.
Chief Operations Officer
Saratoga Regional YMCA
Saratoga Springs, NY
02.2003 - 10.2018
- Instrumental in growing organization from $3.3 to $13 million operating budget
- Mentor & motivate staff of 500+ professionals at 5 branches and oversee $13 million operating budget
- Increased Membership from 6,900 to 28,000 over 15 years
- Initiated and spearheaded a Saratoga Springs Branch capital campaign, which resulted in raising over $7.5 million
- Focused on cultivating and nurturing valuable relations with donors
- Inspire a culture of working as a team to effectively deliver the mission
- Led business initiatives resulting in numerous multi-year contracts.
- Assure high standards of operations by establishing systems and procedures such as MBWA (Managing by Walking Around)
- Preventative maintenance and equipment replacement facility enhancement schedules are utilized by branch directors to achieve standard of excellence
- Created employee practices for appraisals (SMART Appraisals) and Improvement Plans (Performance Improvement Plan), to effectively manage staff
- Improved annual member retention to an association high of 78% while implementing program innovation to grow childcare, camp, aquatics, wellness, tennis & field house revenue.
- Leveraged experience through vital management positions guiding business to success.
Senior Program Director/Associate Executive Director
SRYMCA
01.1999 - 02.2003
- Directed multi-site programs serving 6900+ members Saratoga Springs, NY
- Interim CEO in 2002 started turning the Y around by making financial changes, implemented controls and created policies and procedures
- Empowered directors to feel confident in their decision-making abilities
- Negotiated the initial membership contract with the United States Navy for locally stationed personnel
- Still thriving contract and partnership today
- Created a computerized program to streamline all aspects of the golf tournament, achieving ease and boosting revenue year after year
- Cultivated and received $70,000 United Way subsidy for all childcare programs
- Implemented and trained Child Abuse Prevention for 4 years to all staff
- Authored and received several grants ranging from $2,500 to $100,000
- Executed and directed local philanthropy efforts including the Y golf tournament, Y annual support campaign & First Night Saratoga.
Child Care Director
Saratoga Regional YMCA
Saratoga Springs, NY
02.1989 - 12.1998
- Managed all YMCA childcare programs: preschool, daycare, school age and camps
- Designed and opened Malta Child Care center in 1995, resulting in a NYS licensed high-quality childcare center providing care for 130 children, infants through school age children
- Enhanced the quality of School Age programs, and then expanded to add 3 additional sites in the
- Saratoga School District, resulting in 80 additional children in our school age program.
Education
Master of Science -
Administration Springfield College
Bachelor of Science - Human Service
Springfield College
Highest level of leadership certification with the YMCA of the USA) Trainings & Professional Affiliations - undefined
Human Service YMCA of the USA, Organizational Leadership Certification - undefined
2001
Skills
- Operational Analysis
- Change and Growth Management
- Strategic Planning
- Attention to Quality
- Corporate Strategy and Development
- Leadership and People Development
Accomplishments
- Interim CEO in August 2002 for 6 months
- Turned the Y from a deficit of $49,357 to a surplus of $60,834, a swing of $110,000
- Gained over 250 memberships during this period through policy changes
- Instrumental in raising over $7.5 million for new 79,000 sq
- Foot facility, as well as coordinated the design, licenses, certificate of occupancies and staffing
- Developed and directed strategy to transition from 25,000 sq
- Ft
- Facility to the new facility
- Turned around ailing Malta Child Care Center in 2014, by launching a capital campaign that raised $35,000
- Proceeds went into renovating the center and improvements were made to the food program, curriculum, staffing and operational rigor
- These changes resulted in a surplus of $23,000 last year; previous years had a deficit over $10,000
- Increased membership by establishing a "Blueprint for Success", focused on: customer service, staffing, quality programs and cleanliness
- Interim CEO, 2015 while continuing COO responsibilities: Leading 500+ professionals at 5 branches through monitoring their goals and coaching for success, along with implementing professional culture change during this transitional period
- Project manager in 2016 for $1.7 million-dollar Outdoor Center, this doubled camp enrollment to 300 children
- Successfully launched and completed $5.7 million-dollar Malta Branch expansion in collaboration with Saratoga Hospital, this project allows the Y to expand its fitness and childcare programs with the expectations to double the outreach.
Timeline
Development and Foundation Director
Saratoga Bridges Saratoga Springs
12.2018 - Current
Chief Operations Officer
Saratoga Regional YMCA
02.2003 - 10.2018
Senior Program Director/Associate Executive Director
SRYMCA
01.1999 - 02.2003
Child Care Director
Saratoga Regional YMCA
02.1989 - 12.1998
Master of Science -
Administration Springfield College
Bachelor of Science - Human Service
Springfield College