Kelly Arnold
Eugene
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling office visits and procedures. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient with using EMR.
Overview
9
9
years of professional experience
Work History
Patient Service Representative II
Women's Care
09.2021 - Current
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Schedule Guardian operates as the point person for the providers schedule as an efficient means of reducing scheduling errors and to ensure there are no missed opportunities for patient care during the providers clinic hours.
- Handle in coming and out going calls for sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verify insurance eligibility for patients.
Patient Service Representative
Oregon Allergy Associates
10.2018 - 03.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, scheduled patient exams and procedures, scanning while confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Used Athena Health to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Service Representative II
Willamette Valley Cancer Institute
11.2015 - 04.2018
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Education
Child Development
Northwest Nannies Institute
Lake Oswego, OR12.1993
High School Diploma -
Thurston High School
Springfield, OR06.1992
Skills
- Customer Service
- Appointment Scheduling
- Medical terminology knowledge
- EMR
- Phone and Email Etiquette
- Problem-Solving
- Flexible Schedule
- Multitasking and Organization
Timeline
Patient Service Representative II
Women's Care
09.2021 - Current
Patient Service Representative
Oregon Allergy Associates
10.2018 - 03.2020
Patient Service Representative II
Willamette Valley Cancer Institute
11.2015 - 04.2018
Child Development
Northwest Nannies Institute
High School Diploma -
Thurston High School
Similar Profiles
Jessica SchoenbeckJessica Schoenbeck
Sonographer at Women's CareSonographer at Women's Care
Carley HallCarley Hall
Triage Nurse at Women's CareTriage Nurse at Women's Care
Kristin German, BS, RDMS, RVTKristin German, BS, RDMS, RVT
Ultrasound Technologist at Women's CareUltrasound Technologist at Women's Care
Zane PattersonZane Patterson
Line Cook at Eugene Country ClubLine Cook at Eugene Country Club
Madison EversMadison Evers
Accountant at Estes and Associates LLCAccountant at Estes and Associates LLC