Kelly A Schimelpfenig
Mesa,AZ
Summary
Experienced Instructional Design Associate with over 16 years of facilitating transformative training programs, expertise in developing impactful learning solutions, integrating innovative design strategies, and. Adept at aligning educational initiatives with organizational goals to foster growth, enhance engagement, and drive exceptional performance outcomes.
Overview
18
18
years of professional experience
Work History
Training & Quality Coordinator (Contract)
American Express and Intel
03.2023 - Current
- Streamlined training processes and executed SOPs, e-learning modules, blended learning methodologies, and quantifiable learning measurement analyses to optimize training outcomes.
- Configured and managed Learning Management Systems (LMS), streamlining onboarding processes and achieving a 30% faster completion rate for new hire training.
- Governed quarterly certification sessions, utilizing feedback and Kirkpatrick methods to identify gaps and implement targeted training solutions.
- Led major company events for 30-80 leaders and sales associates, embedding learning behaviors and delivering best-in-class customer experiences through engaging strategies.
- Expertly uploaded and organized diverse learning content (SCORM, video, PDFs) and delivered impactful training sessions using adult learning methodologies in both virtual and in-person formats.
Sr. Operations Analyst – Employee & Customer Engagement
Verizon
06.2012 - 03.2023
- Implemented customized plans and workflow optimization training, boosting team productivity by over 20% and reducing errors and customer escalations by up to 25%.
- Designed and delivered sales, leadership, call center, and inclusive practices training, increasing knowledge retention by 35%, engagement scores by 20%, and awareness of inclusivity by 30%.
- Applied the ADDIE model to create learner-centered experiences and led a team of instructional designers to roll out a company-wide onboarding program for retail, call center, and inside sales teams, reducing new hire ramp-up time by 30%.
- Developed mobile-friendly microlearning modules and interactive e-learning workshops, increasing course completion rates by 40%.
- Strengthened employee engagement through coaching, live workshops, adapting to diverse learning styles, ensuring alignment with organizational goals, and fostering continuous improvement.
Sr. Sales Facilitator
Verizon
01.2007 - 06.2012
- Directed skills gap analyses using the ADDIE model to develop tailored training plans, including in-person sessions, e-learning modules, and assessments aligned with organizational goals.
- Managed onboarding processes across multiple hubs and certified sales trainers nationwide in adult learning methodologies, presentation skills, and performance improvement strategies.
- Administered virtual and in-person sessions for retail, B2B, and call centers utilizing multimedia and interactive techniques to boost knowledge retention and learner engagement.
- Optimized a Training Champion program to drive the adoption of adult learning methodologies across operations and maintain high engagement with cross-functional collaboration.
- Trained over 5,200 sales team members, led the Midwest Training Team, and facilitated quarterly Growth Strategy Team (GS) Council sessions to sustain engagement and execute Store Manager Training Programs.
Education
Devry University
05.2025
Winona State University
01.1994
Skills
- Content Curation and Development
- Adult Learning Theories
- Performance Consulting
- Leadership Growth
- Workforce Development Strategies
- Training Evaluation
- Time Management
- Employee Onboarding
- Learning Analytics
- Customer Service (CX)
Certifications And Technology
- Facilitator (CLF)
- Project Management Certified (PMC)
- Instructional Design (DE&I)
- DISC Certified
- Emotional Intelligence
- Customer Experience (CXS)
- Articulate
- Adobe Captivate
- LMS (Cornerstone)
- Camtasia
- Microsoft
- Jira
Professional Highlights
- Spearheaded designing and delivering innovative learning solutions using ADDIE methodologies, increasing operational compliance by 20% and improving team engagement scores by 18%.
- Facilitated coaching sessions for emerging leaders, improving leadership confidence and driving a 20% increase in team productivity.
- Partnered with cross-functional teams to align training initiatives with business objectives, achieving a 20% improvement in operational efficiency.
Timeline
Training & Quality Coordinator (Contract)
American Express and Intel
03.2023 - Current
Sr. Operations Analyst – Employee & Customer Engagement
Verizon
06.2012 - 03.2023
Sr. Sales Facilitator
Verizon
01.2007 - 06.2012
Devry University
Winona State University