Kelly Ayers
Mechanicsburg,OH
Summary
Detail-oriented individual with exceptional communication and data analyst skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Senior Data Analyst
Sedgwick
04.2021 - Current
- Develops comprehensive, complex and accurate information reports
- Creates complex data reports and provides analysis for forecasting and/or benchmarking used by senior management
- Reports directly to senior management; communicates data findings for forecasting and client needs
- Obtains, analyzes and provides appropriate feedback on company or client specific information needs
- Provides complex data analysis functions to meet client specific, program or company senior management needs
- Report and works with Vendor Management in regards to Accounts Receivable report
- Serves as a resource for colleagues on data analysis and benchmarking issues
- Provides technical oversight and guidance to client dedicated analysts located in multiple field offices
- Provides training and data analysis education for colleagues
Team Lead Honda Program
Sedgwick
10.2020 - 04.2021
- Designs and coordinates management and oversight of third-party administrator claims
- Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
- Oversees the work of assigned colleagues, including project assignment and workflow
- Manages and approves insurance and matured endowment claims
- Monitors management reports relating to the area/office performance
- Analyzes and performs audits to existing claims for liabilities and adherence to company standards
- Resolves and adjusts errors and complaints
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations
- Interviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions
- Provides support, guidance, leadership, and motivation to promote maximum performance
- Create a team atmosphere even during difficult times such as remote work
Senior Disability Representative
Sedgwick
10.2017 - 10.2020
- Assist in training development for new employees
- Handles the scheduling of all DIME’s including contact with the vendors and the examiners on the team
- Completed the leadership development program
- Maintains professional client relationships
- Communicates clearly to client and claimant on all aspects and levels
- Coordinates investigation efforts ensuring thorough review for all claims
- Determine benefits due, makes timely claims payments/approvals and adjustments for disability offsets
- Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews
- Communicate with claimants to set expectations regarding claim management
- Medically manage disability claims ensuring compliance with duration control guidelines and plan
- Efficiently log all phone calls in appropriate claims for review
- Culture Ambassador
- Coordination of new policies and procedures for the client
- Client and customer escalation point of contact
Office Manager
Ameriprise Financial
03.2015 - 10.2017
- Effectively ran the office making executive decisions when needed
- Screened and logged all phone calls, greeted incoming clients
- Created and implemented multiple organizational procedures
- Adhered to strict compliance regulations while maintaining client files (paper, paperless files)
- Created, maintained, and updated database and spreadsheet files
- Organized and managed the paperless project for all client files
- Maintained strict confidentiality for clients and Ameriprise systems
- Oversaw all updates to the Ameriprise Financial website
- Efficiently followed up with clients and Ameriprise via letters, emails, phone calls
- Supervised and trained part-time employees
- Supervised the Summer Intern program
- Completed and processed all new hire paperwork
- Analyzed and evaluated new client’s financial information
- Met and hired all outside vendors
Administrative Assistant
Harrison College
12.2009 - 03.2015
- Coordinator for all day to day operations of the campus
- Supervised and trained multiple part time assistants
- Supervised work study program, including all scheduling and hiring
- Coordinator for Van Shuttle Service – Pick up and drop off locations/staffing
- Organized and scheduled all campus events including arranging facilities, caterers, speakers, and invitations
- Prepared meeting minutes for Campus Effectiveness Plan meeting and all staff meetings
- Ensured operation of equipment with preventive maintenance by troubleshooting malfunctions, calling for repairs, and maintaining equipment inventory
- Efficiently screened and answered a large volume of phone inquiries, greeted and provided information to visitors and callers, and directed to appropriate personnel
- Managed confidential paper and electronic filing systems including accounts payable/receivable
- Created, maintained, and updated database and spreadsheet files
- Implemented various new policies and procedures
- Adhered to strict level of confidentiality for student, faculty, and staff files
- Oversaw the onboarding and processing of all new employee paperwork for the campus
Education
Master of Business Administration -
Franklin University
06.2018
Bachelor’s - Business Management, Concentration in Human Resources
Harrison College
06.2016
Administrative Assistant -
Harrison College
03.2015
Skills
- Data Analysis
- Excel Functions
- Coaching and Mentoring
- Quality Control
- Schedule Management
- Organizational Skills
Timeline
Senior Data Analyst
Sedgwick
04.2021 - Current
Team Lead Honda Program
Sedgwick
10.2020 - 04.2021
Senior Disability Representative
Sedgwick
10.2017 - 10.2020
Office Manager
Ameriprise Financial
03.2015 - 10.2017
Administrative Assistant
Harrison College
12.2009 - 03.2015
Master of Business Administration -
Franklin University
Bachelor’s - Business Management, Concentration in Human Resources
Harrison College
Administrative Assistant -
Harrison College
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