Kelly Babcock
Manchester,CT
Summary
Proven Server/Bartender with a track record of enhancing customer satisfaction at Ninety Nine Restaurants through exceptional service and upselling techniques. Adept at multitasking and beverage preparation, I excel in high-volume dining settings. My warm, friendly demeanor and strong work ethic have consistently improved guest experiences, demonstrating my ability and love for serving.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Ninety Nine Restaurants
08.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Server
The Red Cabin
04.2012 - 08.2013
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
EastCONN
Hebron, CT06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Service prioritization
- Suggestive Selling
- Beverage Preparation
- Daily specials memorization
- Food and beverage pairings
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Team Collaboration
- Menu Recommendations
- Food and Beverage Upselling
Timeline
Server/Bartender
Ninety Nine Restaurants
08.2013 - Current
Server
The Red Cabin
04.2012 - 08.2013
High School Diploma -
EastCONN
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