Kelly Babiak
Franklinville,NJ
Summary
Dynamic, results-driven professional with over 20 years of extensive customer service experience, dedicated to enhancing customer satisfaction and fostering strong client relationships. Proven ability to lead teams and implement effective strategies that drive operational excellence and improve service delivery. Committed to contributing expertise to a reputable organization focused on delivering exceptional customer experiences. Passionate about leveraging skills to create positive interactions and build lasting customer loyalty.
Overview
13
13
years of professional experience
Work History
Owner/Operator
IlluminaTees, LLC
01.2020 - Current
- Collaborate with customers to determine size, style and arrangement of graphics on garments and gifts
- Create graphics for custom apparel and gifts
- Produce, fulfill and ship all orders by deadline
- Curate professional customer relationship to ensure long-term client base
- Successfully execute all administrative duties in relation to business ownership
- Assessed income and expenses and adapted plans to improve profit levels.
Client Services Manager
VCA Winslow Animal Hospital
01.2024 - 02.2025
- Managing medical records, charts, reports and correspondence, scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
General Manager
Redzone Sports Bar
01.2014 - 01.2021
- Lead team of 15+ bartenders and kitchen staff, including training, scheduling and evaluating performance
- Control budgeted inventory and labor costs
- Improved customer experience by handling customer feedback data that identified problem areas and implemented changes to increase customer satisfaction
- Monitor bar/kitchen health and safety consistently in accordance with local health department and inspectors
- Introduced new POS system to increase efficiency and decrease losses
- Generate target sales figures, analyze weekly data to make improvements resulting in higher sales
- Decreased payroll costs by analyzing team members’ strengths, hiring skilled bartenders and cooks and changing schedules to fit their needs
- Applied for and maintained all applicable licenses according to state and local law.
Wedding Advisor
Dynamic Crew Event Services
01.2013 - 01.2014
- Contact potential clients to create appointments to showcase services
- Create service package that meets customers needs and budgets
- Cultivate professional relationship with clients to ensure maximum customer satisfaction
- Build repeat sales opportunities through strong customer relationships by focusing on customers wants, needs and budget requirements.
- Administering and managing contracts from creation to completion
Education
EMT-B - Emergency Medical Technician certification
Gloucester County College
01.2009
Diploma - undefined
Washington Twp. High School
01.1998
Skills
- Flexible problem-solving
- Effective conflict resolution
- Compassionate communication
- Strategic leadership
- Comprehensive understanding of products
- Analytical problem-solving
- Strong communication skills
- Project oversight
Timeline
Client Services Manager
VCA Winslow Animal Hospital
01.2024 - 02.2025
Owner/Operator
IlluminaTees, LLC
01.2020 - Current
General Manager
Redzone Sports Bar
01.2014 - 01.2021
Wedding Advisor
Dynamic Crew Event Services
01.2013 - 01.2014
Diploma - undefined
Washington Twp. High School
EMT-B - Emergency Medical Technician certification
Gloucester County College