Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelly Bailey

Jefferson City,TN
Kelly Bailey

Summary

Dynamic manager with proven expertise in team leadership and customer service at Wendy’s. Skilled in staff training and development, enhancing productivity through effective decision-making. Recognized for resolving conflicts and fostering a collaborative environment, while adeptly managing time and multitasking in fast-paced settings. Committed to delivering exceptional results and improving team performance. I also learn pretty quick when it comes to computer work.

Overview

27
years of professional experience

Work History

Wendy’s

Manager
01.2020 - Current

Job overview

  • Assisted team in daily operations and workflow management.
  • Learned and utilized industry-specific tools to enhance productivity.
  • Supported project coordination by maintaining schedules and deadlines.
  • Adapted quickly to new tasks and responsibilities in fast-paced environment.
  • Provided administrative support, including documentation and reporting tasks.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Build A Bear Workshop Inc

Sales Associate
10.2017 - 01.2020

Job overview

  • Assisted customers in selecting personalized products, enhancing overall shopping experience.
  • Maintained knowledge of product features and promotions to effectively address customer inquiries.
  • Operated point-of-sale systems to process transactions accurately and efficiently.
  • Collaborated with team members to create engaging in-store events that drove foot traffic.
  • Trained new associates on company policies and customer service best practices.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Taco Bell Restaurant

Cashier
03.2013 - 10.2016

Job overview

  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Maintained cleanliness and organization of work area to ensure compliance with health and safety standards.
  • Assisted in training new cashiers on operational procedures and customer service protocols.
  • Managed cash drawer, ensuring accurate handling of cash and credit transactions.
  • Collaborated with team members to optimize workflow during peak hours for improved service delivery.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Super 8 Hotel

Front Desk Receptionist
05.2007 - 02.2015

Job overview

  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Assisted guests with inquiries, providing information on hotel services and local attractions.
  • Handled reservations using hotel management software to maintain accurate booking records.
  • Coordinated with housekeeping to ensure timely room availability for incoming guests.
  • Processed payments and maintained financial accuracy in daily transactions.
  • Implemented efficient filing systems for guest records to enhance retrieval speed and accuracy.
  • Resolved guest complaints promptly, improving overall customer satisfaction levels.
  • Trained new staff on front desk procedures and customer service protocols to ensure consistent service quality.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Dollywood Theme Park

Cashier
03.1998 - 01.2004

Job overview

  • Monitored inventory levels of supplies and communicated needs to management for timely replenishment.
  • Implemented suggestions for improving customer experience based on feedback, enhancing overall satisfaction levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Bible Store

Sales Associate
11.2002 - 03.2003

Job overview

  • Managed inventory levels, ensuring stock availability for popular merchandise items.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Implemented visual merchandising strategies to enhance product displays and attract customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Walter State Community College
Morristown, TN

Photography

Jefferson County High School
Dandridge, TN

High School Diploma
05.1998

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Sales techniques
  • Teamwork and collaboration
  • Computer skills
  • Adaptability and flexibility
  • Multitasking
  • Professional and courteous

Timeline

Manager

Wendy’s
01.2020 - Current

Sales Associate

Build A Bear Workshop Inc
10.2017 - 01.2020

Cashier

Taco Bell Restaurant
03.2013 - 10.2016

Front Desk Receptionist

Super 8 Hotel
05.2007 - 02.2015

Sales Associate

Bible Store
11.2002 - 03.2003

Cashier

Dollywood Theme Park
03.1998 - 01.2004

Walter State Community College

Photography

Jefferson County High School

High School Diploma

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