Kelly Baity
Hoffman Estates,IL
Summary
Health Advocate with knowledge of service delivery, medical claim processing and proven multitasking abilities. Committed to maintaining professional relationships to drive business results and increase the customer base. Document preparation professional adept at document programs, application review and check validation. Strong organizational and multitasking skills to work with minimal supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Sales Associate
Von Maur
08.2023 - Current
- Build relationships with customers to encourage repeat business
- Manage returns, exchanges and refunds in accordance with store policy
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all exchanges
- Organizing racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise
Document Preparation Specialist
JPMorgan Chase
02.2024 - Current
- Review and interpret applications and documents
- Accurately sort documents according to standard operating procedures
- Review financial and medical documents
- Apply headers to prepare documents for digitization w
- Meet individual and team production goals with minimal supervision
- Verify bank check information
- Maintain site productivity and quality standards
Transportation Specialist
Forsyth County Public Schools
02.2023 - 06.2023
- Track buses using GPS software
- Monitor bus routes
- Answer inquiries from parents and school officials
- Read and interpret maps
- Monitor traffic flow
- Operate base radio
- Communicate orally with drivers
- Work with school administrators on ensuring student safety
- Use software to assign safe stops
Health Advocate
UnitedHealthcare
08.2001 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated members on health programs
- Called providers offices on coding and billing issues
- Subject Matter Expert
- Processed and received inbound calls on complex medical claims
- Met quality and production goals
Leasing Agent
Phillips Management Group
02.1998 - 07.2001
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Collected new tenant deposits and typed lease agreements
Education
Bachelor of Arts - Music
University of Michigan - Ann Arbor
Ann Arbor, MIBachelor of Science - Business Administration
University of Phoenix
Phoenix, AZHigh School Diploma -
St. Charles High School
St. Charles, ILSkills
- Promote Health Programs
- Critical Thinking
- Data Collection
- Type 60 wpm
- Process and Pay Medical Claims
- Knowledge of Medical Coding
- Resolve Complex Medical Claims
- Proficient in Word and Excel
- Document Preparation
Affiliations
Member of Delta Mu Delta - An honorary business society
Additional Information
- Former member of Sigma Alpha Iota - an honorary music society
- Completed three medical coding courses and belonged to the American Academy of Professional Coders
- Completed Medicare Certification Training though State Health Insurance Assistance Programs (SHIP)
Timeline
Document Preparation Specialist
JPMorgan Chase
02.2024 - Current
Sales Associate
Von Maur
08.2023 - Current
Transportation Specialist
Forsyth County Public Schools
02.2023 - 06.2023
Health Advocate
UnitedHealthcare
08.2001 - 05.2022
Leasing Agent
Phillips Management Group
02.1998 - 07.2001
Bachelor of Arts - Music
University of Michigan - Ann Arbor
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
St. Charles High School
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