Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kelly Baker

Kansas City,Mo

Summary

Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $10M. Solid understanding of project management tools. Project Management Professional and work on certification in Agile methodology.

Overview

25
25
years of professional experience

Work History

Sr. Project Manager I

Optum Corporate -Enterprise Integrated Services
09.2022 - Current
  • Use Agile methodologies to keep guide and execute assigned projects.
  • Analyze data to identify risk & opportunities.
  • Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
  • Allocate resource management effectively and efficiently ensuring project task are completed on time and within budget.
  • Clear understanding of quality Control to ensure deliverables are met.
  • Proactively manages and mitigates project risks, resolves project issues, and manage changes to project scope.
  • Provide coordination between Regulatory, Legal, and additional Business Partners to ensure common understanding of complex regulatory & clinical requirements.
  • Coordinated resources across multiple departments and teams to ensure successful completion of projects.
  • Ability to communicate clearly and effectively both in written and oral form t leadership, stakeholders, team members and vendors.
  • Develop partnerships with key business partners, vendors, and customers.
  • Manage changes effectively to ensure that the project stays on track.
  • Manage project finances, including creating budgets, tracking expenses and forecasting cost
  • Knowledgeable of project software

IT Project Manager

UnitedHealth Group/OptumRx Technology
Kansas City, MO
01.2021 - 09.2022
  • Manage client on-boarding projects for new implementation, main contact for the client
  • Develop and maintain the project plan throughout the implementation phase
  • Managed existing client implementation requests
  • Identify and document any changes to the scope of the project
  • Conduct the client benefit discussions with all parties and ensure client sign-off for their benefit intent forms
  • Coordinate formulary/specialty disruption analysis to impacted membership
  • Work with Operations, IT and Functional leaders to proactively identify implementation issues and drive their resolution
  • Facilitate meetings at various levels of the organization, including client weekly reviews
  • Monitor, track and report implementation status and performance, internally and the client
  • Identify implementation risks, implement a mitigation/action plan, and drive improved outcomes, communicate to senior leadership
  • Manages the implementation of pharmacy benefit plans for our UMR market
  • Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.

Associate Project Manager

United HealthCare
06.2018 - 01.2021
  • Conducted stakeholder interviews to identify project requirements and objectives.
  • Knowledgeable of Medicare and Prescription Drug Plans, CMS guidance on Special Needs Plans
  • Ensure that project requirements are clearly and comprehensively documented, understood and support traceability
  • Drive progress of project across numerous stakeholders and project teams
  • Ability to solve problems related to complex business processes and document results
  • Developed detailed project plans, including timelines, budgets, and resource allocations.
  • Worked with Federal Government Programs, Pharmacy and Optum Rx
  • Facilitate stakeholders meeting and identify opportunities to engage external resources to provide solutions and contribute to the development of supporting
  • Managed day-to-day operations of projects while ensuring successful completion within established deadlines.
  • Support ongoing monitoring and adjustment of project scope/timelines/dependencies
  • Develop reports as needed for STARs reporting and assigned projects using current tools Excel, Tableau, COGNOS, etc
  • Create, reformat, compile, summarize and maintain senior leadership reports on a regular basis (e.g., weekly, monthly, quarterly)
  • Identified potential risks associated with assigned projects and developed mitigation strategies.

Senior Administrative Assistant

UnitedHealth Care
08.2015 - 06.2018
  • Project Coordinator to the Consultants of Clinical Transformation Services
  • BSL support for multiple state regions
  • Solve unique and complex problems with broad impact on the business
  • Obtain and coordinate software procurement and software licenses for new hires and existing staff worldwide
  • Coordinate hardware purchasing, distribution, removal
  • Provide data and support to consultant and regional management executing advanced analytics projects (e.g., comprehensive data modeling, statistical analyses)
  • Support Director and Regional Clinical Transformation Manager(s) with special projects, tracking projects and on boarding and setting up New Hires for in office or worldwide telecommuting assignments
  • SME on a variety of clinical transformation applications, and processes
  • Interpret the results of data analyses and develop appropriate conclusions and recommendations.

Executive Office Support Manager/Marketing Media Manager

Samuel U. Rodgers Health Center
09.2013 - 08.2015
  • Executive support manager to the Director of Community Outreach, Media & Marketing and CEO
  • HR coordinator and Payroll administrator
  • Managed pharmacy operations and billing
  • Account management of vendors
  • External leadership and direct interaction with executive team
  • Volunteer coordinator – coordinate community organizations health care events and National health plans events
  • Patient Experience Satisfaction/Patient Grievance facilitator/Survey manager- managed patient complaints, grievances, and concerns
  • Direct and coordinate projects of multiple complexes on an advanced scale
  • Responsible for account payable and receivable for Outreach department
  • Assist patients with Medicaid submission and completion of application
  • Daily submission of presumptive eligibility (PE) Mo HealthNet applications
  • Improve quality with cross training through the coordination and delivery of recommended training curriculum
  • Prepare monthly Patient Experience Satisfaction survey and Budget reports for Executive Management
  • Coordinates daily office operations to ensure department and customer goals are met
  • Build meaningful relationship with outside partners
  • Take and resolve patient grievances/complaints which includes direct communication with the patients, Chief Health Officer and practice manager to ensure appropriate resolution and or follow up in completed
  • Healthcare sales / account management experience
  • Knowledge of health savings accounts and other health - related financial products (FSA, HRA, COBRA)

Office Support Manager and Executive Assistant

City of Kansas City, Mo Health Family Nurse Program
04.2012 - 06.2013
  • Manage Federal Nurse Family Partnership (NFP) referral and incentive program
  • Supervise WIC Administrative coordinator for Women, Infant and Child program
  • Manage daily Nurse Family Partnership (NFP) referral and incentive program
  • Supervise WIC Administrative coordinator for Women, Infant and Child program
  • Handle vendor payments for MCCH Division
  • Create POs as needed for Division purchases
  • Compliance support to the HR internal consultants for department supervisors and managers; act as subject matter expert on employment law and related regulations
  • Manage Division payroll for 30 employees
  • Effective development, coordination and presentation of training and development programs for NFP nurses and WIC HPA’s.

Executive Assistant to the CIO/Deputy CIO / IT Help Desk Specialist

Kansas City, MO Information Technology Department
08.2011 - 04.2012
  • Responsible for supervisory and administrative work of a confidential nature
  • Coordinate and conduct meetings with executive level stakeholders, possesses a comfortable public speaking persona, and a diplomatic ability to garner consensus among a variety of stakeholders
  • Comprehensive fiscal, technical, and administrative reports and maintaining related files
  • Provided expert level of financial analysis and technical guidance on business issues and processes
  • Responsible for planning, testing and implementing end user training, system enhancements, application/system upgrades and ongoing needs for support applications used across the multiple facilities, communication with managers across technical and nontechnical departments, help maintain project schedules and budgets ensuring that technical projects follow those plans, create, maintain and provide education in various forms, ability to investigate and resolve non-routine problems
  • Assisted in providing for product evaluation and testing of hardware/software for feature improvements, feasibility or applicability to existing products being used by the organization
  • Provided for training and support of products installed on the network systems as needed
  • Prepared and present recommendations for implementation of system modifications and revisions
  • Prepared instructional materials and training curriculum for specialized or complex training needs
  • Special Projects Manager, performed research, prepared data, and generated reports for special assignments.

Food Protection/CEH –Public Health Office Manager

City of Kansas City, MO-Kansas City Health Department
05.2007 - 08.2011
  • Managed daily operations for Food Protection/CEH program, which includes managing budget, payroll, daily financials, and cash handling deposits, accounts payable, grants management, and accounts receivable
  • Maintained monthly journal entries and reconciliations and submitting bi-monthly payroll and maintaining payroll records
  • Coordinated annual permit applications for 5000 plus food establishments, mobile units, temporary events, and swimming pools
  • Ensured timely handling of citizen complaints; manage complaint information in 311 Action Center database
  • Assist with resolution of outstanding cash accounting concerns, i.e., missing deposits
  • Serve as the leader to strategize cost accounting, collection of renewal of permits fees
  • Ensure accurate billing and sending of food permits to food establishments
  • Ensured complainants are properly investigated and follow up by inspector
  • Quality control of complaints and customer service
  • Complete monthly financial, and division reports
  • Managed a staff of three Administrative Assistants and two temporary personal
  • Strong knowledge of PeopleSoft accounting and human resource modules
  • Provided administrative support to the Executive Director of Environmental Public Health
  • Created access database for daily financial reporting systems
  • Certified Notary Public
  • Knowledge of Kansas City Health Department requirements and Kansas City Food Code
  • Managed federally funded health levy grant program to include reporting, budgeting, and compliance requirements.

Senior Administrative Assistant III

Neighborhood and Community Services
04.2005 - 05.2007
  • Maintain Compliance Audit Tracking for Field Operations staff
  • Special Tax Assessment liaison for Neighborhood and Community Service Department
  • Administrative support liaison and budget analyst for several divisions, which include providing administrative support, statistical reporting, accounts payable and accounts receivable, contract management, deposits, budget management, grant management and extensive accounting and HR knowledge in Peoplesoft HR
  • Strong supervisory and leadership skills
  • Manage grant accounting budget for weatherization program
  • Identify financial funding opportunities and prepare grant applications
  • Assist in preparation of Field Operations management/HR training materials.

Assistant Division Manager/Interim Division Mgr.

Kansas City Animal Control Division
09.1999 - 04.2005
  • Supervises a staff of thirty, which was responsible for the enforcement of animal control services for the City of Kansas City, MO, as well as administrative staff
  • Which is responsible for Division Payroll and Accounts Payable/ Receivable, front office cash handling, processing citations for Animal Control Officers, generates written correspondence for the Division
  • Manage and oversee the administrative functions of the Animal Control Division which includes purchasing, human resources, grants management, fiscal budget, and information technology
  • Supervises shelter medical staff that includes two Animal Technicians and Veterinarian, which is responsible for the animal care and spay and neuter program
  • Provides Division head with Division reports on a daily and weekly basis
  • For example: Payment reports, and the Division Monthly Report, Rescue and Transfer Report
  • Manages $2.0 million budget for KCAC
  • Including tracking expenditures, documenting payables, maintaining the Division’s petty cash, and processing vendor payments
  • Responsible for managing all animal transfer partnerships with other shelters within the city and 15 breed rescue groups
  • Responsible for the Division regulatory compliance with Department of Agriculture, to ensure shelter is complying with state regulations annually.

Education

bachelor’s degree in business administration -

Baker University
05.2008

High School Diploma -

Raytown South High School
Raytown, MO
05-1986

Skills

  • Experience with Staff Management
  • Possess analytical, prioritization, problem solving, and decision-making skills
  • Financial Accounting/General Ledger
  • Process Improvement & Quality Control
  • Payroll Management
  • Educational Training –administrative and IT material
  • HR Management

  • Accounts Payable/Receivable
  • Service NOW
  • Basic understanding of National Committee for Quality Assurance (NCQA) reqquirements
  • Medicaid specific experience with provider operations support experience
  • Requirements Gathering
  • Project Planning
  • Client Relationship Management
  • Cross-Functional Communication
  • Scope Management
  • Training and mentoring
  • Meeting participation
  • Meeting facilitation
  • Documentation Management
  • Financial Administration
  • Project goals and milestones
  • Agile Methodology

Affiliations

Currently serving as a Board Member of the Académie Lafayette Charter School District. And the Chairwomen of Diversity & Inclusion committee for Academie Lafayette Charter school.

Timeline

Sr. Project Manager I

Optum Corporate -Enterprise Integrated Services
09.2022 - Current

IT Project Manager

UnitedHealth Group/OptumRx Technology
01.2021 - 09.2022

Associate Project Manager

United HealthCare
06.2018 - 01.2021

Senior Administrative Assistant

UnitedHealth Care
08.2015 - 06.2018

Executive Office Support Manager/Marketing Media Manager

Samuel U. Rodgers Health Center
09.2013 - 08.2015

Office Support Manager and Executive Assistant

City of Kansas City, Mo Health Family Nurse Program
04.2012 - 06.2013

Executive Assistant to the CIO/Deputy CIO / IT Help Desk Specialist

Kansas City, MO Information Technology Department
08.2011 - 04.2012

Food Protection/CEH –Public Health Office Manager

City of Kansas City, MO-Kansas City Health Department
05.2007 - 08.2011

Senior Administrative Assistant III

Neighborhood and Community Services
04.2005 - 05.2007

Assistant Division Manager/Interim Division Mgr.

Kansas City Animal Control Division
09.1999 - 04.2005

bachelor’s degree in business administration -

Baker University

High School Diploma -

Raytown South High School

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Kelly Baker