Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Kelly Baker

Yorkville,IL

Summary

Dynamic customer service professional with proven success at Napleton Mazda of Naperville, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and payment processing, I thrive in high-pressure environments, consistently delivering satisfactory resolutions and fostering lasting relationships that drive repeat business.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Napleton Mazda of Naperville
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed approximately 50 calls a day from customers, Managed about 10 insurance claims a day from customers

Cashier

Blain's Farm & Fleet
02.2020 - 09.2022
  • -100 0Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Interacted approximatley with 50-100 customers a day

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Full Professional

Timeline

Customer Service Representative

Napleton Mazda of Naperville
04.2024 - 10.2024

Cashier

Blain's Farm & Fleet
02.2020 - 09.2022

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Kelly Baker