Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Intern
Kelly Banks

Kelly Banks

New Berlin,NY

Summary

Dynamic bakery owner with a proven track record at Kelly Banks Cakes, excelling in customer relationship management and financial oversight. Successfully enhanced product offerings and increased revenue through innovative recipe development and targeted social media marketing. Skilled in visual merchandising, fostering strong client connections, and driving business growth in competitive markets.

Overview

25
25
years of professional experience

Work History

Bakery Owner, Sales and Baker

Kelly Banks Cakes
01.2008 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Determined baking times for various items.
  • Processed customer orders and payment transactions.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Packaged finished products for sale.
  • Cleaned and maintained kitchen equipment and oven.
  • Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
  • Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
  • Developed new recipes to expand bakery's offerings and attract new customers.

Head Pastry Chef & Baker

The Village Bake Shoppe
07.2003 - 09.2006
  • Managed display cases to verify freshness and attractiveness of products.
  • Replenished bakery items in display cases.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Trained new employees on bakery methods and procedures.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.

Head Pastry Chef

Masion Blanc
05.2000 - 06.2003
  • Processed customer orders and payment transactions.
  • Managed display cases to verify freshness and attractiveness of products.
  • Managed in-store, pick-up orders and catering needs.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Mentored junior pastry chefs, fostering a positive learning environment and promoting professional growth.
  • Increased bakery sales by introducing seasonal and trending dessert options.

Education

Associate In Baking And Pastry - Pastry

The Culinary Institute of America
Hyde Park, NY
04.2000

Skills

  • Customer relationship management
  • Financial management
  • Visual merchandising
  • Inventory control
  • Recipe development
  • Social media marketing
  • Effective communication
  • Problem solving
  • Customer relations
  • Small business operations

Accomplishments

Successful woman owned, small business. Being the face of my company and the baker/wedding designer, I’ve made many long standing relationships with my customers.

I take and organize orders, taking multiple weddings per weekend. Delivering and setting them up.


Village of New Berlin trustee, youth commissioner. I help with our budget, projects and village issues.


Lead of the Village Events Committee. I organize our villages events and lead the board in action, for our youth.

Timeline

Bakery Owner, Sales and Baker

Kelly Banks Cakes
01.2008 - Current

Head Pastry Chef & Baker

The Village Bake Shoppe
07.2003 - 09.2006

Head Pastry Chef

Masion Blanc
05.2000 - 06.2003

Associate In Baking And Pastry - Pastry

The Culinary Institute of America

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Kelly Banks