Kelly Barbour
Lake Park,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Claims Advocate Paralegal
Chisholm, Chisholm, & Kilpatrick LTD
10.2021 - Current
- Examined reports, accounts, and evidence to determine integrity and accuracy of information, and drafted case strategy plans.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology and workings of VA claims and appellate systems to better understand services and procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Virtual Administrative Assistant
Lincoln Realty
08.2022 - 10.2022
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Uploaded files for team use on Google Suite and SharePoint.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Regional Manager
Lifesouth Community Blood Centers
05.2019 - 07.2022
- Established and maintained operational standards for one location.
- Oversight of collection, donor recruitment, component production, labeling, and product distribution
- Maintain established staffing ratios
- Oversee established goals for percentage to inventory for all departments
- Ensure that the region operates within its budget
- Visit drawing sites on a regular basis to audit employee performance, adherence to mandates, SOP, cGMPs, and customer satisfaction
- Attend local and corporate management meetings, requiring 15-20% travel
- Communicate regularly and effectively with district supervision, corporate departments, and the general public regarding branch performance, staff issues, and donor related issues and incidents
- Ensure that the region was prepared for all internal and external audits, including audits conducted by the FDA and OSHA
- Ensure that records and reports were reviewed and completed for quality control and assurance in an efficient and accurate manner
- Determine course of disciplinary action for quality assurance issues and standard procedure violations
- Perform marketing and community outreach such as attending local Chamber of Commerce functions, and building a rapport with the local business community
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Manager
Park East Apartments, LLC
04.2018 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
Property Manager
Valdosta Properties, LLC
05.2016 - 04.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 900 tenants across 350 property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
- Planned special events such as lotteries, dedications and project tours.
Server
Dennys Restaurant
07.2014 - 02.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Arts - Philosophy And Religious Studies
Valdosta State University
Valdosta, GA05.2018
Skills
- Regulatory Compliance
- Fraud Detection
- Critical Thinking
- Organizational Skills
- Conflict Resolution
- Ethical Conduct
- Professionalism
- Customer Service
- Verbal Communication
- Attention to Detail
- Time Management
- Problem Solving
- Decision Making
- Analytical Skills
Timeline
Virtual Administrative Assistant
Lincoln Realty
08.2022 - 10.2022
Claims Advocate Paralegal
Chisholm, Chisholm, & Kilpatrick LTD
10.2021 - Current
Regional Manager
Lifesouth Community Blood Centers
05.2019 - 07.2022
Operations Manager
Park East Apartments, LLC
04.2018 - 04.2019
Property Manager
Valdosta Properties, LLC
05.2016 - 04.2018
Server
Dennys Restaurant
07.2014 - 02.2016
Bachelor of Arts - Philosophy And Religious Studies
Valdosta State University
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