KELLY BARLOW
Fredericksburg,VA
Summary
Ambitious and anxious to obtain an entry-level position to help launch career while achieving company goals. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Secretary 1
Chugach Government Services, Inc.
Anchorage , AK
2011.09 - 2011.09
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Produced and distributed memos, newsletters and other forms of communication.
- Coordinated meeting logistics such as room reservations and catering services.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Provided administrative support to the Office Manager and other staff members.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Responded to staff and administrative inquiries via email or telephone in a polite and professional manner.
Secretary/Treasurer/Office Manager
Fredericksburg Custom Kitchens, Inc
Fredericksburg , Virginia
2004.09 - 2008.11
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Scheduled all client appointments and worked closely with each client from beginning to completion of their project to include initial measurements, estimates, design, installation and billing.
- Managed all aspects of hiring and firing within the workplace to include verifying past employment of candidate hires and unemployment disputes by fired employees.
- Ensured compliance with applicable laws regarding employment practices.
- Managed payroll for employees.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
- Prepared end-of-period payroll tax returns.
- Calculated and applied wage garnishment to include coordinating child support deductions and other distributed wage assignments.
- Displayed strong telephone etiquette, effectively handling difficult calls in an environment of high call volume.
- Utilized Microsoft Outlook when emailing customers, Microsoft Excel to assist with acquisition of inventory, Created Power Point slides in conjunction with Cabinetware Software for clientele projects and Created Contracts for Custom Cabinetry Projects using Microsoft Word.
- Prepared bills, invoices, and bank deposits as needed.
- Developed strong professional rapport with vendors and clients.
- Managed office inventory and placed new supply orders.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Processed invoices and payments accurately and promptly.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Prepared payments to vendors and suppliers.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Worked with little or no direct supervision.
Assistant Manager
Lane Bryant
Fredericksburg , Virginia
1997.06 - 1998.10
- Assisted in managing ten employees in a growing retail business with little or no direct supervision.
- Executed all employee scheduling, payroll, and hiring and firing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responsible for ordering, receiving, and shipping goods.
- Provided Customer Service and managed customer inquiries, complaints and compliments that required management-level escalation in a timely and professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered high volume phones with multiple lines.
- Responsible for ensuring corporate office daily requirements were met including but not limited to product staging, banking and holding interoffice meetings.
- Responsible for quarterly inventory audits to identify losses and project demand.
Store Manager
The Pampered Party
Fredericksburg , Virginia
1995.03 - 1996.11
- Management of five employees and a retail business.
- Trained and mentored associates to teach daily tasks and procedures.
- Executed all employee scheduling, payroll, and hiring and firing.
- Assigned team members to specific duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service, and cared for customer needs, complaints and compliments towards employees and the business in general.
- Answered high volume phones with multiple lines.
- Responsible for ensuring corporate office daily requirements were met including product staging and banking such as deposits and withdrawals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Presentation and ordering of Special Occasion Stationary and other paper products.
- Responsible for ordering, receiving, and shipping goods.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Worked with little or no direct supervision.
Education
Associates in Arts and Sciences Degree - Education
Germanna Community College
12.1996
High School -
James Monroe High School
06.1993
Skills
- Office Administration
- Verbal and Written Communication
- Expense Tracking
- Multi-Line Phone Systems
- Report Writing
- Meeting Coordination and Support
- Confidentiality Understanding
- Calendar Management
- Filing Experience
- Prioritization and Time Management
References
- Victoria Francis, Naval Surface Warfare Center Dahlgren, Systems Engineer, 540-653-1178, victoria.francis@navy.mil, Personal
- Christine Freshwater, In Home Child Care Provider, Self-employed, 540-972-3099, jonteen@comcast.net, Personal and Professional
- Brian Hamilton, Hamilton Works Inc, Owner, 540-710-7373, hamiltonworksinc@verizon.net, Professional
- Deena Morin, Chugach Alaska Corporation, Secretary 1, 484-542-1266, deenam2008@gmail.com, Personal
- Pamela Stacy, D and D Carpentry Inc, Secretary, 540-972-9192, dpstacyclan@aol.com, Professional
Affiliations
- Mom of 4 and 4 additional step children
- Crafting
Timeline
Secretary 1
Chugach Government Services, Inc.
2011.09 - 2011.09
Secretary/Treasurer/Office Manager
Fredericksburg Custom Kitchens, Inc
2004.09 - 2008.11
Assistant Manager
Lane Bryant
1997.06 - 1998.10
Store Manager
The Pampered Party
1995.03 - 1996.11
Associates in Arts and Sciences Degree - Education
Germanna Community College
High School -
James Monroe High School
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