Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Battle

Rincon,GA

Summary

Resourceful Vice President with over 10 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Overview

23
23
years of professional experience

Work History

Vice President

C&K TRANSPORTATION, LLC
RINCON, GA
04.2014 - Current
  • Developed and executed strategic plans to support the vision of the organization.
  • Identified problems and implemented solutions to better streamline operations.
  • Formulated policies that improved operational efficiency and productivity.
  • Negotiated contract specifications with major vendors.
  • Provided oversight of all departments in order to ensure smooth operation of daily activities.
  • Analyzed market trends to identify opportunities for growth within existing markets or new ones.
  • Determined appropriate budgets and administered expenditures.

General Manager

Crossglobe Group
Glen Allen, VA
10.2011 - 12.2013
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.

General Manager

BRIDGE TERMINAL TRANSPORT
CHARLOTTE, NC
03.2001 - 09.2011
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Designed sales and service strategies to improve revenue and retention.

Education

High School Diploma -

HERSCHAL V. JENKINS
Savannah, GA
12-1986

Georgia Southern University
Statesboro, GA

Skills

  • Business Development
  • Event Networking
  • Proposal Writing
  • Customer Service

Timeline

Vice President

C&K TRANSPORTATION, LLC
04.2014 - Current

General Manager

Crossglobe Group
10.2011 - 12.2013

General Manager

BRIDGE TERMINAL TRANSPORT
03.2001 - 09.2011

High School Diploma -

HERSCHAL V. JENKINS

Georgia Southern University

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Kelly Battle