Kelly Baxley

Performed custom landscaping work on residential & commercial properties, rentals and ranches. Maintained equipment, irrigation systems, livestock, fence building, pest management, tractor/trailer. Collaborated with other professionals to meet strict deadlines. Kept detailed records of projects, bids, chemicals & burn permits. Installed stonework, concrete, french drains, animal shelters & built tool sheds.

Supervised unit of claims adjusters exclusive to national self-insured accounts. All aspects of claim handling from initial report of injury to claim resolution. Conducted performance appraisals and annual budget forcasting for my unit.. Fostered team cohesion, open communication & operational efficiencies. Conducted behavioral interviews, as required by HR Dept.

Investigated industrial injuries, determined compensability, set reserves, extended authorization of medical treatment, communicated with injured worker, employer, medical providers & applicant attorneys. Attended WCAB hearings on behalf of the employer up to settlement of claim.

Handled fatality & catastrophic claims, suspected fraud. Persued subrogation and reinsurance recovery, when applicable.

Investigated work injury claims to determine compensability, medical treatment, vocational rehabilitation and litigated claims through resolution. All claims were from CA district hospitals who were self-insured.

Answered phones, entered data into claims system, assisted claim adjusters with property and casualty claims.

Verified claim information with all parties, authorized medical treatment, paid disability benefits as warranted.

Worked on a medical/surgical ward, interacted with patients, medical providers & visitors. Patient care, vital signs, dressing changes, started IV's as prescribed by a physician.