Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Benson

Summary

Dynamic team leader with a proven track record at HCA Parallon Business Solutions, excelling in team motivation and performance improvement. Skilled in conflict resolution and staff training, I enhanced productivity and customer satisfaction through strategic planning and effective communication, fostering a collaborative environment that reduced turnover and elevated team morale.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Team Leader -Virtual Registration Atlantic SSC

HCA Parallon Business Solutions
11.2017 - 05.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.

Medical Office Representative 2

BayCare Urgent Care
02.2019 - 02.2021
  • Contributed to the practice''s growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
  • Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
  • Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
  • Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
  • Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
  • Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
  • Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
  • Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
  • Expedited prescription refills for patients by promptly communicating requests to healthcare providers.
  • Supported continuity of care by recording accurate patient information during intake sessions and updating electronic health records accordingly.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Health Unit Coordinator

Trinity Health
05.2015 - 06.2015
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
  • Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
  • Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
  • Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
  • Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
  • Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
  • Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
  • Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
  • Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
  • Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
  • Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
  • Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Registration Clerk Shared Patient Access

Trinity Health
06.2013 - 05.2015
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Entered patient information into payment system accurately for billing purposes.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
  • Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
  • Accurately collected and verified patient demographic information for seamless recordkeeping.
  • Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
  • Explained form wording to patients to help each understand information required.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
  • Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
  • Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
  • Tracked patient registrations daily, identifying trends and making recommendations for improvements to the registration process.
  • Coordinated with staff to process clinical paperwork and direct to appropriate departments.
  • Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
  • Participated in continuing education opportunities to stay current on industry best practices and enhance professional skills.
  • Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Secured confidential patient information from unauthorized access.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Performed software updates, upgrades and data backups.
  • Studied and researched various medical terms as well as software and coding systems.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Education

Associate of Science - Healthcare Management

California Coastal University
Santa Ana, CA
12-2025

Skills

  • Effective team collaboration
  • Strategic issue analysis
  • Strong attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Supporting professional development
  • Relationship building
  • Staff education and training
  • Giving constructive feedback
  • Evaluating employee work
  • Team Check-ins
  • Employee evaluation
  • Technical support
  • Overtime management
  • Expectation setting
  • Key performance indicators
  • Strong written communication skills
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Program development
  • Team leadership
  • Team assessment
  • Time management
  • Proficient in handling multiple tasks
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Process analysis
  • Prioritization of tasks
  • Cross-functional teamwork
  • Problem-solving abilities
  • Consistent reliability
  • Team collaboration
  • Team leadership
  • Effective communication
  • Teamwork

Accomplishments

  • Emerging Leaders Program 2024

Timeline

Medical Office Representative 2

BayCare Urgent Care
02.2019 - 02.2021

Team Leader -Virtual Registration Atlantic SSC

HCA Parallon Business Solutions
11.2017 - 05.2025

Health Unit Coordinator

Trinity Health
05.2015 - 06.2015

Registration Clerk Shared Patient Access

Trinity Health
06.2013 - 05.2015

Associate of Science - Healthcare Management

California Coastal University

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