Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Berkey

Culver,OR

Summary

Currently a Head Cashier who is proactive, motivated and outgoing with strengths in team leadership, project management and customer service. With experience as a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about law enforcement, corrections, fire and safety and EMS needs through 911 dispatch. Enthusiastic employee who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of interpersonal communications and personal responsibility. Motivated to learn, grow with my work. I also have experience as a receptionist and can thrive in multitasking situations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Cashier

Lowe's
Redmond, OR
09.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Facilitated and logged store opening, closing and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Mentored new team members on sales software system operation.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Received and processed customer payments.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Processed both cash and card purchases and returns.

Receptionist

Deschutes Rehumatology
Bend , Oregon
06.2021 - 07.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Emergency Dispatcher

The Confederated Tribes Of Warm Springs
Warm Springs, Oregon
09.2019 - 11.2021
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored police station alarm systems and closed circuit televisions.
  • Managed jail doors and closed circuit televisions.
  • Received and routed business correspondence to correct departments and staff members
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance

Cashier

Grocery Outlet
Madras, Oregon
04.2019 - 09.2019
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Operated cash register to record all transactions accurately and efficiently.

Delivery Manager

Self-Employed
Vancouver, Washington
02.2015 - 01.2016
  • Fielded customer questions and complaints and rectified issues.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Office Staff Clerical

Washington State Department of Corrections
Vancouver, WA
06.2006 - 12.2006
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email or in-person to provide information.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled all incoming business and client requests for information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Education

No Degree - Emergency Dispatch

Department of Public Safety Standards And Training
Salem Oregon

No Degree - Criminal Justice

Colorado Technical University
Colorado Springs Colorado

High School Diploma -

Mt View High School
Vancouver Washington

Skills

I am proficient in organizational skills, delegation, clerical knowledge including intermediate computer hardware and office software skills as well as type approximately

60WPM

Experience with staff scheduling

Proficient with money handling, credit, cash and check

Experienced as a team leader

Skilled in customer service

Worked with several different POS systems

Trained with CAD, radio and multiple line phone systems

Timely and efficient handling of jail system doors

I have personal relation skills which allows me to work well with co-workers and clients in all different types of situations

I Work well on my own without supervision to complete the task at hand

Am trained and certified in CPR /first aid

Trained in Emergency Medical Dispatch

DPSST trained and certified

Certification

DPSST - Department of Public Safety Standards and Training: Dispatch Telecommunications

EMD - Emergency Medical Dispatch

Bureau of Indian Affairs Telecommunications Officer Training Program

FEMA - IS-00100.c /IS-00700.b / IS-00200.c /IS-00800.d

Timeline

Head Cashier

Lowe's
09.2021 - Current

Receptionist

Deschutes Rehumatology
06.2021 - 07.2021

Emergency Dispatcher

The Confederated Tribes Of Warm Springs
09.2019 - 11.2021

Cashier

Grocery Outlet
04.2019 - 09.2019

Delivery Manager

Self-Employed
02.2015 - 01.2016

Office Staff Clerical

Washington State Department of Corrections
06.2006 - 12.2006

No Degree - Emergency Dispatch

Department of Public Safety Standards And Training

No Degree - Criminal Justice

Colorado Technical University

High School Diploma -

Mt View High School

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