Kelly Betlejewski

• Identified problems and implemented solutions to better streamline operations.
• Network with industry contacts to gain competitive insights and inform best practices.
• Negotiated contract specifications with major vendors.
• Identified and established KPIs to improve team efficiencies and sales strategies.
• Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty.
• Developed and implemented policies, procedures, and programs to ensure compliance with labor laws.
• Conducted performance reviews to determine employee progress and development needs.
• Analyzed job descriptions to identify skill sets required for open positions.
• Negotiated collective bargaining agreements on behalf of the organization.
• Established processes for onboarding new employees and trained managers in best practices for managing staff members.
• Administered 401K, Payroll, Medical -Benefits and associated handbook.
• Freight Forwarder/Logistics/Importing/Exporting

"As a small company my position required a vast knowledge in many departments. Including Operations, TSA compliance, Accounting and HR."

• Coached, mentored and trained team members in order to improve their job performance.
• Initiated new projects that resulted in increased productivity across all departments.
• Provided leadership during times of organizational change or crisis situations.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Negotiated contracts with vendors to secure best pricing while maintaining quality standards.
• Collaborated with internal departments to facilitate successful execution of events.
• Overall experience entailed customer service satisfaction in a high paced work environment.

• Negotiated pricing and delivery terms with suppliers.
• Monitored inventory levels to ensure availability of products for customers.
• Developed relationships with vendors to secure better prices and payment terms.
• Researched potential new suppliers in order to find the best value for goods and services.
• Maintained records of all purchases including item descriptions, costs, quantities received.
• Managed inventory control systems to track stock levels, deliveries and related information.
• Participated in industry trade shows and conferences to stay abreast of current trends in product development.
• Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
• Resolved any discrepancies between purchase orders and actual receipts of goods or services.
• Organized inventory for multiple locations and diversified product selections.
• Negotiated prices, discount terms and transportation arrangements with suppliers.
• Negotiated product prices, discounts and shipping incentives with vendors.
• Maintained and opened new locations for franchise owner.
• Traveled and purchased goods to be sold.
• Hired and terminated design staff along with minor HR needs.
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