Kelly Birmingham
Jacksonville,FL
Summary
Dynamic IT Manager with a proven track record at Johnson & Johnson, specializing in IT asset management and technical troubleshooting. Successfully led projects that enhanced operational efficiency and reduced downtime, while fostering team development. Expert in managing vendor relationships and optimizing technology budgets to achieve organizational goals.
Overview
27
27
years of professional experience
Work History
Retired
Johnson & Johnson
11.2022 - Current
IT Manager - Quality Systems Product Owner
Johnson & Johnson, Medical Devices
03.2012 - 11.2022
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Responsible for planning and managing projects related to HMD/CMD EtQ Instinct validated applications.
- Responsible for planning and managing projects related to Consumer EtQ Symphony validated applications.
- Responsible for planning and managing projects related to Vision Care Integrated Business Enterprise System (VIBES) validated applications.
- Applications are developed within the Reliance environment provided by external vendor Excellence Through Quality (EtQ)
- Define project scope, estimate resources and timelines, develop and maintain project plans and ensure milestones are met
- Work with various business groups to gather detailed requirements utilizing Rapid Application Development (RAD) techniques to demonstrate and refine requirements.
- Additional tasks include designing, implementing, maintaining, and enhancing VIBES applications.
- Manage modifications and enhancements for various VIBES applications, including but not limited to, Environmental Health & Safety (EHS), SAP Change Control (SCC, Global Application Change Control (GACC).
- Trained 100+ users for the Global Application Change Control (GACC) application - a company-wide software application change control system utilized globally for Vision Care systems (including maintenance of Acuvue.com).
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
IT Manager - Quality Systems
Johnson & Johnson Vision Care
01.2007 - 02.2012
- Responsible for planning and managing projects related to HMD/CMD EtQ Instinct validated applications.
- Responsible for planning and managing projects related to Consumer EtQ Symphony validated applications.
- Responsible for planning and managing projects related to Vision Care Integrated Business Enterprise System (VIBES) validated applications.
- Applications are developed within the Reliance environment provided by external vendor Excellence Through Quality (EtQ)
- Define project scope, estimate resources and timelines, develop and maintain project plans and ensure milestones are met
- Work with various business groups to gather detailed requirements utilizing Rapid Application Development (RAD) techniques to demonstrate and refine requirements.
- Additional tasks include designing, implementing, maintaining, and enhancing VIBES applications.
- Manage modifications and enhancements for various VIBES applications, including but not limited to, Environmental Health & Safety (EHS), SAP Change Control (SCC, Global Application Change Control (GACC).
- Trained 100+ users for the Global Application Change Control (GACC) application - a company-wide software application change control system utilized globally for Vision Care systems (including maintenance of Acuvue.com).
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
IT Manager - Supporting Sales & Marketing
Johnson & Johnson Vision Care
01.1998 - 01.2008
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Skills
- Data-driven Business Analysis
- Analytical Issue Analysis & Development of Potential Solutions
- Business & Technology Compliance Management
- Business & Technology Process Change Management
- Business & Technology Risk Mitigation Strategies
- Strong verbal communication
- Adapts swiftly to new environments
Timeline
Retired
Johnson & Johnson
11.2022 - Current
IT Manager - Quality Systems Product Owner
Johnson & Johnson, Medical Devices
03.2012 - 11.2022
IT Manager - Quality Systems
Johnson & Johnson Vision Care
01.2007 - 02.2012
IT Manager - Supporting Sales & Marketing
Johnson & Johnson Vision Care
01.1998 - 01.2008
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