Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
StoreManager

Kelly Bishop

Central City

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

27
27
years of professional experience

Work History

Store Manager

Dollar General
01.2023 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Laborer

Perdue Chicken
09.2022 - 01.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Manager

Armark
09.2020 - 09.2022
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Customer Service Manager

Wal-Mart Supercenter
09.2012 - 09.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Cashier

Walmart
09.1998 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Medical Administrative Assistant

Daymar College
KY

CNA - CNA

Madisonville Community College
Madisonville, KY

High School Diploma -

Muhlenberg North High School
Greenville KY
05-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

Dollar General
01.2023 - 07.2025

Laborer

Perdue Chicken
09.2022 - 01.2023

Manager

Armark
09.2020 - 09.2022

Customer Service Manager

Wal-Mart Supercenter
09.2012 - 09.2020

Cashier

Walmart
09.1998 - 09.2020

Associate of Science - Medical Administrative Assistant

Daymar College

CNA - CNA

Madisonville Community College

High School Diploma -

Muhlenberg North High School

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