KELLY BLACKBURN
Laguna Hills,CA
Summary
A resourceful, flexible professional with a background in education, operations, credit, and sales. Strengths include an understanding of the big picture, as well as, the ability to use the details to accomplish goals, policy/ procedure creation, and performance management. Experienced in building teams in part, by empowering employees, examining what works, and what needs to be changed to be more successful, simplifying workflow, and providing and encouraging innovative solutions. Engaging professional monitoring academics and using various methods to help children learn. Gentle disciplinarian identifying resources to improve understanding of course materials.
Overview
25
25
years of professional experience
3
3
Certificate
Work History
Director of Faith Formation
Corpus Christi Catholic Church
10.2022 - Current
- Coordinated family-oriented service projects that promoted social justice awareness while reinforcing core Catholic values.
- Led the planning and execution of special liturgical celebrations related to sacramental preparation milestones.
- Collaborated with clergy, staff, and volunteers for successful execution of faith formation events and initiatives.
- Revitalized religious education curriculum to better align with the needs of diverse age groups and learning styles.
Underwriting Team Lead
OnY GLO, Inc
Santa Ana, CA
08.2020 - 07.2022
- Performed managerial duties including training, goal setting and employee relations
- Provided guidance to new underwriters with coaching and effective training helping them to earn their signing authority
- Provided support to underwriters for escalations and solutions on difficult files
- Provided responses to Scenario Desk inquiries from sales partners
- Maintained team service level agreements by underwriting to keep within established turn times
- Developed workflow and policy changes to create efficiencies within department
- Created and provided training to Underwriters and Assistants to expand knowledge and understanding of underwriting topics
Vice President Operations and Credit/VP Post Close
ClearEdge Lending
Aliso Viejo, CA
05.2018 - 05.2020
- Created, Implemented, and trained Operations Staff on Policies and Procedures - from set-up through Post-Close
- Contacted, vetted, and engaged vendors for multiple areas in Operations, including fraud detection, credit reporting companies, and LOS platform
- On groundfloor of this start-up division of SG Capital - creating platform, team, and processes from ground up
- Identified opportunities to improve business process flows and overall departmental productivity
- Hired and managed employees to maximize productivity while training staff on best practices
Vice President Operations
Impac Mortgage Corp/Wholesale
Irvine, CA
04.2016 - 05.2018
- Managed daily workflow of Set-up, Account Management, Appraisal Desk, and Docs and Funding Teams
- Assisted in problem-solving on related topics between user departments, service departments and vendors to improve efficiency
- Completed all personnel requirements including job descriptions, new hire interviews, annual reviews and production reporting
- Reviewed, resolved or proposed solutions to escalations from customers to ensure customer satisfaction and service standards were met
- Provided training to staff on guidelines and criteria for meeting conditions
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards
Vice President Portfolio Management
Rushmore Loan Management Services, LLC
Irvine, CA
11.2015 - 04.2016
- Managed reviewing and delivery of loan packages to FHA for insuring; deal with HOC on escalations
- Managed reviewing and delivery of Collateral to Interim Funder/Custodian
- Resolved issues and recommended actions based on reporting
- Responded to and mitigated repurchase requests and insurance rescission requests
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Identified opportunities to improve business process flows and overall departmental productivity
Vice President Operations and Credit
Realty Mogul.com
Irvine, CA
06.2015 - 11.2015
- Managed daily workflow of Operations and Credit staff
- Documented process and procedures for each position and task
- Researched and recommended new vendors for improvement to process on turn times and productivity
- 2nd signed, approved clear to close for all loans
- Created and approved web content for each closed loan
- Developed and implemented guidelines for product line. Maintained and updated guidelines as needed
- Provided support and guidance to operations and credit team for questions and clarifications regarding product, guidelines and loan scenarios
- Developed and implemented training to Operations and Credit staff
Vice President Operations and Credit
Rushmore Home Loans
Irvine, CA
06.2013 - 06.2015
- Provided leadership to Operations and Credit Teams from Set-up through Funding
- Managed pipeline assignments and distribution of workflow to ensure adherence to acceptable turn time benchmarks and standards set by Company
- Completed all personnel requirements including job descriptions, new hire interviews, annual reviews and production reporting
- Participated and reported out in meetings with warehouse lines, and GSEs
- Partnered directly with sales managers to customize service platform to meet service expectations nationwide
Mortgage Consultant
ZIngenuity
Morgan Hill, CA
06.2012 - 06.2013
- Defended lender clients against mortgage insurance rescission and repurchase demands
- Analyzed carrier and investor assertions, performed requisite investigation and constructed individual appeals letters
- Created a quality control program and underwrote GSE loans
Classroom Math Teacher
Santa Ana Unified School District
Santa Ana, CA
08.2009 - 06.2012
- Built positive relationships with parents to involve families in educational process
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
- Implemented classroom management improvements to enhance class morale and engagement
Substitute Teacher, K-12
Saddleback Valley Unified School District
Mission Viejo, CA
01.2008 - 08.2009
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Education
Master of Arts - Education
University of California, Irvine
Irvine, CA08.2010
Bachelor of Arts - Business Administration, Emphasis Finance
California State University - Fullerton
Fullerton, CA05.1990
Skills
- Building Successful Teams
- Experience with DU/LP, Lending QB, Encompass 360, Mortgage Cadence, and DocVelocity
- Performing Process Analysis
- Auditing and Risk Management
- Targeted Training
- Detail oriented and organized
- Process analysis and improvement strategies
- Proficient in MS Word, Excel, Power Point and Visio
Quote
We make a living by what we get, but we make a life by what we give.
Winston Churchill
Timeline
Director of Faith Formation
Corpus Christi Catholic Church
10.2022 - Current
Underwriting Team Lead
OnY GLO, Inc
08.2020 - 07.2022
Vice President Operations and Credit/VP Post Close
ClearEdge Lending
05.2018 - 05.2020
Vice President Operations
Impac Mortgage Corp/Wholesale
04.2016 - 05.2018
Vice President Portfolio Management
Rushmore Loan Management Services, LLC
11.2015 - 04.2016
Vice President Operations and Credit
Realty Mogul.com
06.2015 - 11.2015
Vice President Operations and Credit
Rushmore Home Loans
06.2013 - 06.2015
Mortgage Consultant
ZIngenuity
06.2012 - 06.2013
Classroom Math Teacher
Santa Ana Unified School District
08.2009 - 06.2012
Substitute Teacher, K-12
Saddleback Valley Unified School District
01.2008 - 08.2009
Master of Arts - Education
University of California, Irvine
Bachelor of Arts - Business Administration, Emphasis Finance
California State University - Fullerton
Certification
- Single Subject Teaching Credential - Business and Foundational Level Mathematics
- CA DRE Broker License Expires 4/27/2024
- DE Underwriter
Similar Profiles
Esteban OviedoEsteban Oviedo
Volunteer at Corpus Christi Catholic Church - CCD ProgramVolunteer at Corpus Christi Catholic Church - CCD Program
Sebastian SzymanskiSebastian Szymanski
Maintenance Crew Member at Corpus Christi Catholic ChurchMaintenance Crew Member at Corpus Christi Catholic Church
Peyton FischettiPeyton Fischetti
Best Buddies Mentor at Morning Star Catholic SchoolBest Buddies Mentor at Morning Star Catholic School