Kelly Bolen
Watertown,MA
Summary
Detail-oriented HR and operations professional with a strong background in talent acquisition, employee engagement, and organizational management. Currently serving as Manager of Operations at Devan Bailey Consulting and as Recruiter for JLR Accounting & Consulting, supporting multi-state compliance and driving workforce development initiatives. Expertise includes implementing HR best practices, fostering an inclusive culture, and optimizing people-focused processes to enhance organizational effectiveness. Actively pursuing PHR certification, with exam completion anticipated by the end of October, to deepen knowledge in HR strategy, employment law, and organizational effectiveness.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Devan Bailey Consulting
10.2024 - Current
- Deliver comprehensive personal assistance, including meal preparation/delivery and donation coordination.
- Oversee vendor management, ensuring alignment of services, invoice processing, and relationship management.
- Manage administrative operations such as filing systems, scheduling, and executive calendar support.
- Provide strategic support to leadership, enabling efficient operations and focus on priorities.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Recruiter (Fractional / Contract)
JLR Accounting & Consulting
03.2025 - 12.2025
- Lead full-cycle recruitment for accounting and finance professionals to meet client needs.
- Partner with leadership on job requirements, pipelines, and candidate engagement.
- Manage and facilitate onboarding for new hires
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
HR / Recruiting Coordinator
Electric Hydrogen
03.2023 - 10.2024
- SME - Greenhouse Recruiting
- Operated and maintained applicant tracking and candidate management systems
- Full cycle recruiting coordination for 6 remote recruiters and 3 sourcers across all US time zones
- Facilitated DiSC Assessment (HR training) workshops for new hires as a part of onboarding
- Managed all job postings and job descriptions for all job boards and our DEI tool, DataPeople
- Created weekly and monthly recruiting reports for Chief People Officer and Head of Recruiting
- Continuously enhanced the candidate experience by delivering exceptional, five-star service
- Served as onsite representation for People Team
- Co-founder and Lead of Pride@EH2 ERG
- Onsite event host for Intern/CoOp program
- Created and Built LinkedIn Life Tabs on EH2 Corporate Page
- Led Cycle-Timing Project for the VP, Manufacturing
- Volunteer in Devens Garden Club
Talent Acquisition Operations Specialist
Akili Interactive
09.2021 - 09.2022
- Executed all candidate coordination & scheduling
- Configured all candidate offer presentations and sent offers out via Greenhouse and DocuSign
- Collected and organized candidate CDA's
- Worked with FP&A and Legal teams to rework offer templates as needed (after IPO, after each calendar year)
- Cross functionally worked with all other departments to align Talent projects and identify key business needs
- Constantly found and implemented new tools or processes to streamline talent efforts across company (Consider, Codility, Agora, etc.)
- Scheduled all candidate debriefs, interview panel kickoffs and role intake meetings
- Managed Background checks for all new hires
- Preboarded and passed over new hires to the HR team (and occasionally helped with onboarding when needed)
- Member of 3 employee-led activity clubs (Connect, Thrive, Include)
- Built spreadsheets for new build outs (i.e Sales Build, Life Sciences Build)
- Trained and set up external agencies on our ATS and other programs and through our hiring process
- Scheduled and attending all weekly agency meetings
- Built and maintained the TA internal wiki pages
- Wrote SOPs, created documentation around them and maintained our records in Google Drive
- Created, maintained and executed MSAs and SOW with external staffing agencies and vendor
- Acted as SME for all operational needs of the TA department including Greenhouse.
Campus Candidate Experience Associate/Coordinator
Wayfair
11.2020 - 09.2021
- Scheduled 3100+ interviews over tenure with minimal oversight needed from upper management or team
- Posted/Managed 649 Job Postings via Handshake + School Websites
- Sole coordinator to the Campus Business CoOp team and support over 21+ CoOp teams per season
- Consistently carries highest volume across all CEA's on any team
- Provide exceptional, consistent candidate experiences, working across all functions with stakeholders to ensure a positive experience, no matter the candidate role or level
- First 'flex scheduler' to branch out of Campus teams - able to schedule for any team in Campus, Business/Sops and Technical Experience
- Member of the Wayferrals Team (internal referral missed bonus ticketing system) and answered 405+ tickets
- Act as subject matter expert to new CEAs and new recruiters within overall Candidate Experience department
- Flag system issues and work with GoodTime representatives to make changes to streamline coordination
- Have been acknowledged 6 times on company's internal website by stakeholders for exceptional work production
- Worked as a key team member on two major, cross-functional team projects
- Presented to entire Candidate Experience Department the process change project for the Business, Sales and Operations team
- Stakeholder to new recruiters and introduce them to the Campus department functions and responsibilities
- Member of Fun Committee and led Women's History Month Pod Inning
- Founded the CandEx Gazette, a newsletter intended to broaden team building, create a cohesive environment for announcements and important notifications that get lost in corporate emails and provide a place for accolades to be posted from stakeholders to boost morale.
Recruiting Coordinator
Blueprint Medicines
05.2019 - 09.2019
- Communicated with hiring managers and internal/external recruiters to write and post job descriptions
- Drafted offer letters for domestic and international candidates
- Ran background checks through Sterling Talent Solutions software
- Greeted and provided an exceptional experience for all candidates and guests coming onsite for interviews
- Organized travel accommodations for domestic and international candidates
- Tracked and reported candidate expenses for reimbursement
- Created and managed job postings on multiple career websites
- Sent and tracked CDA's prior to onsite interviews for all candidates
- Supported entire HR and TA departments with employee referrals, candidate tracking systems, onboarding materials and information needed prior to new hire's start date
- Created work orders and purchase orders for different agency fees related to hiring candidates
- Created 15+ interview schedules weekly
- Was responsible for 35-40 open roles.
Head Trainer
Get In Shape For Women Inc.
04.2017 - 06.2018
- Coached small group training classes with up to 4 women at a time, following an overhead cue system with modifications for injured or deconditioned members
- Evaluated individuals' abilities, needs, and physical conditions, and developed suitable training programs to meet any special requirements as the only Medical Exercise Specialist in studio
- Aided studio manager in sales and client retention strategies
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Personal Training and STC Director
FitLab Fitness Club
09.2015 - 05.2016
- Recommended or approved new programs to promote fitness, produce revenues, and minimize costs
- Responded to customer, public, or media requests for information about fitness programs or services
- Provided work force planning objectives and follow ups to upper level management regarding personal trainers at my club
- Collaborated with charitable organizations (Wounded Warrior Project and Children’s Hospital at Dartmouth-Hitchcock) to plan and manage charity events at club
- Held weekly team meetings to discuss individual personal training goals, team goals, and revenue attained and needed for each month’s quotas
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Sales and Inventory Manager
Serenella
09.2008 - 09.2012
- Brought in over $850,000 a year in sales through applied marketing strategies
- Trained new employees on sales, boutique standards instilled by owner, and teach designer profiles and brand knowledge as Inventory and Sales Manager
- Organized travel schedules for owner and employees and coordinate buying trips and appointments with designer showrooms in New York City, Paris and Milan
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Human Resources Management Certificate - HR Basic
eCornell
Boston, MA01.2020
Bachelor of Science - Retailing, Business Management
University of South Carolina
Columbia, SC01.2008
Skills
- Technical / Systems Proficiencies: Greenhouse ATS, DataPeople, DocuSign, Paylocity, Gusto, WorkDay, Microsoft Office, Google Suite, Concur, Zeni, Navan, Rippling, ADP, Lattice, Teams/SLACK, SharePoint, Handshake, Goodtime, JazzHR, Atlassian Tools, TalentWall, Codility
- Operations & Executive Support
- Full-Cycle Talent Acquisition
- Diversity & Inclusion Initiatives
- Vendor Management & Process Optimization
- Employee Engagement Programs
Timeline
Recruiter (Fractional / Contract)
JLR Accounting & Consulting
03.2025 - 12.2025
Manager of Operations
Devan Bailey Consulting
10.2024 - Current
HR / Recruiting Coordinator
Electric Hydrogen
03.2023 - 10.2024
Talent Acquisition Operations Specialist
Akili Interactive
09.2021 - 09.2022
Campus Candidate Experience Associate/Coordinator
Wayfair
11.2020 - 09.2021
Recruiting Coordinator
Blueprint Medicines
05.2019 - 09.2019
Head Trainer
Get In Shape For Women Inc.
04.2017 - 06.2018
Personal Training and STC Director
FitLab Fitness Club
09.2015 - 05.2016
Sales and Inventory Manager
Serenella
09.2008 - 09.2012
Bachelor of Science - Retailing, Business Management
University of South Carolina
Human Resources Management Certificate - HR Basic
eCornell