Kelly Bollinger

Oversee safety, customer experience, operations, financial outcomes, and human resources. In addition to achieving results and driving company strategies, emphasize exemplary leadership, exceptional customer service, and efficient daily business execution. Accountable for promoting PetSmart's vision, mission, and values within the store, representing the brand. This includes cultivating a positive culture and associate experience, fostering teamwork, professional development, and a passion for pets.

Triage patients and record consistent and accurate documentation of patient's medical history. Obtain patient's chief complaint and screen. Communicate with team members, team leader, physician about patient care and efficiency. Prep exam room and patient charts for physician. Perform macular OCT imaging, and other retinal imaging as needed. Prep for and assist with in-office procedures, and recruit patients for clinical trials as needed.

Responsible for the overall appearance of the store. Executed plan-o-grams as recommended through the planner playbook. Developed engaging and
aesthetically appealing merchandise displays. Accountable for making sure that the store is fully and correctly stocked. Lead a team of stocking associates to work through freight. Organized overstock merchandise. Utilized sales repots to replenish and stage fast moving inventory. Completed price changes in accordance to daily price changes and promotional periods. Completed scheduled inventory counts to ensure proper
replenishment. Strategized on how to control shrink. Played an integral role in helping pet parents find exactly what they need when they need it.

Set the standard for customer engagement so that every pet and pet parent had a positive experience in the store. Lead a team of retail and pet care associates to ensure a clean, safe, and fun environment. Coached associates to become experts about the pets in our store. Lead associates to become knowledgeable about products and services offered. Provided targeted resolutions for customer recovery. Created exceptional customer experience by building connections with pet parents. Drove merchandise sales on the floor through personal recommendations. Ensured that all
the pets sold were provided with the best level of care. Responsible for the online order and curbside department. Collaborated with other department managers to grow the business.

Supported other departmental leader roles through associate leadership. Earned the trust of other associates through open, honest communication and reliable follow through. Able to collaborate with other department leaders to meet overall retail initiatives.

Greeted pet parents as they entered the building. Properly scanned all items to ensure inventory accuracy. Provided friendly customer service to all pets and pet parents in the store. Authentically engaged with pet parents to enroll them for in-store Pet Perks membership. Called for assistance from other cashiers to expedite customer checkout speed. Maintained the integrity of the cash till and processed all payments as necessary.