Kelly Borchert
Huntington
Summary
Dynamic leader with a proven track record at Smithfield Packing, enhancing workplace safety and streamlining operations for increased productivity. Skilled in health and safety compliance and staff development, I excel in fostering team accountability and performance. My approach has significantly reduced machine downtime, demonstrating a commitment to efficiency and employee growth.
Experienced with delivering personalized care and support to individuals with varying needs. Utilizes effective communication and problem-solving skills to manage complex situations and enhance client satisfaction. Knowledge of creating and implementing individualized care plans that promote client well-being and independence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Service Provider
Prestera Center for Health
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented vitals, behaviors, and medications in client medical records.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Supervisor in Training
Bimbo Usa
10.2022 - 10.2024
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
Supervisor of Factory Operations
Smithfield Packing
01.2019 - 10.2022
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
Customer Service Manager
Walmart
01.2017 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
The Keystone School
Reston, VA05-2020
Skills
- Activities of daily living assistance
- Employee coaching
- Health and safety compliance
- Daily living activities
- Excellent time management skills
- Medication monitoring
- Staff development
- Waste reduction
- Patient care
- Employee development
- Cost reduction strategies
- Safety awareness
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created a company-wide, comprehensive training program for all sales team members.
Certification
- Adult CPR/AED certification – American Red Cross.
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
- ServSafe Food Handler's Certification
- WV Driver's License
- Certified in Production and Inventory Management (CPIM) - Association for Supply Chain Management (ASCM).
- Certified Production Technician (CPT) - Manufacturing Skill Standards Council (MSSC).
- Frontline Leadership Development Program Certificate – Various providers like American Management Association or Center for Creative Leadership.
Timeline
Direct Service Provider
Prestera Center for Health
10.2024 - Current
Supervisor in Training
Bimbo Usa
10.2022 - 10.2024
Supervisor of Factory Operations
Smithfield Packing
01.2019 - 10.2022
Customer Service Manager
Walmart
01.2017 - 01.2019
High School Diploma -
The Keystone School
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