Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Box

Summary

Dynamic professional with extensive experience at CFB Labor Solutions LLC, excelling in office administration and customer service. Proven ability to manage executive calendars and maintain confidentiality while fostering positive client relationships. Skilled in document preparation and adept at problem-solving, ensuring efficiency and accuracy in all tasks.

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.


Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.


Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

5
5
years of professional experience

Work History

Secretary

CFB Labor Solutions LLC
01.2024 - 03.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Bartender

Shotmakers Sports & Billiards
04.2021 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Barista

Bru's On Main
01.2020 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

No Degree -

Pitt Community College
Winterville, NC

High School Diploma -

Middle Creek High School
Apex, NC
06.2018

Skills

  • Staff training and supervision
  • Cash handling expertise
  • Attentive service
  • Taking inventory
  • POS system proficiency
  • Managing cash register
  • Strong communication skills
  • Customer service
  • Bar equipment maintenance
  • Measurement accuracy
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Cash register operation
  • Espresso machine operation
  • Hospitality service expertise
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Schedule management
  • Payroll processing
  • Spreadsheet management
  • Payroll administration

Timeline

Secretary

CFB Labor Solutions LLC
01.2024 - 03.2025

Bartender

Shotmakers Sports & Billiards
04.2021 - 02.2024

Barista

Bru's On Main
01.2020 - 09.2023

No Degree -

Pitt Community College

High School Diploma -

Middle Creek High School
Kelly Box