Kelly Boylan
Plymouth Meeting,PA
Summary
Experienced manager dedicated to customer service and financial success. Skilled manager highly effective at providing high-quality, fast and reliable service and inspiring others to do the same. Proactive and adaptable professional flexible enough to take on any challenge. Demonstrated record of success spanning over 25 years.
Overview
29
29
years of professional experience
Work History
Associate Banker
Chase Bank
Philadelphia, PA
01.2022 - Current
- Completed daily cash balancing and operated ATMs for optimal performance.
- Conducted financial transactions including deposits, withdrawals, transfers, and loan payments.
- Established strong customer relationships to enhance loyalty and retention.
- Ensured compliance with banking regulations during all operations.
- Assisted customers by addressing banking inquiries and recommending solutions.
- Helped customers navigate mobile applications and online banking services.
- Maintained accurate documentation for money movements and deposits.
- Served as sole custodian of vault and ATM assets.
Salon Leader
HairCuttery
Philadelphia, PA
08.1996 - Current
- Addressed customer problems quickly and according to service standards.
- Scheduled employees and oversaw customer appointment calendar.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Modernized company structure and policies to meet changing market demands.
- Hired and trained workers in proper operational procedures and functions and explained company policies.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Recruited, hired, evaluated and disciplined service staff members.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Resolved customer complaints regarding worker performance or services rendered.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Plymouth Whitemarsh High School
Whitemarsh, Pa06.1995
Cosmotologist -
Gordon Phillips
East Norriton, Pa07.1996
Skills
- Supervisor skills
- Strong work ethic
- Troubleshooting
- Conflict resolution
- Flexible
- Reliable and trustworthy
- Communication
- Team management
- Team building
- Organization
- Leadership
Timeline
Associate Banker
Chase Bank
01.2022 - Current
Salon Leader
HairCuttery
08.1996 - Current
High School Diploma -
Plymouth Whitemarsh High School
Cosmotologist -
Gordon Phillips