Kelly Boyles
Punxsutawney,PA
Summary
Seasoned Service Manager bringing 11 years of uniform and textile rental experience augmented by 18 additional years of sales and sales management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
30
30
years of professional experience
Work History
Director of Service
Paris Uniform Services
03.2013 - Current
- Responsible for service team comprised of 27 Route Service Representatives, 5 District Managers, 5 Route Supervisors, 1 Route Jumper and 1 Customer Service Representative.
- Implemented cost-saving measures to balance department budget while maintaining service quality.
- Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes across 4,000 customers comprising $300,000/week in revenue.
- Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
District Manager Field Operations
HB Rentals
01.2012 - 12.2012
- Oversaw all field operations in providing onsite housing for natural gas companies on Marcellus Shale well pads in Northeastern and North Central Pennsylvania.
- Managed department consisting of 20 Service Techs offering 24\7\365 availability to move, set up and maintain all housing sites.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing.
District Manager
Fastenal Company
07.1994 - 12.2011
- General Manager of branch locations in Selinsgrove (1994-1996), Scranton (1997-1998) and State College, PA (1999-2004) before promotion to District Manager responsible for 22 branch locations in Central Pennsylvania and Northern Maryland billing $2.2 million per month in revenue.
- Maintained 20% yearly revenue growth and 30% pre tax profit.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful branch openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Negotiated favorable lease agreements for new store locations, resulting in reduced overhead costs and increased profitability for the company.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy.
Education
Bachelor of Arts - Broadcast Cable Communications
Pennsylvania State University
University Park, PA05.1992
Skills
- Customer Satisfaction
- Staff Supervision
- Relationship Building
- Strategic business planning
- Client Retention Strategies
- Service Quality Management
- Revenue Generation
Timeline
Director of Service
Paris Uniform Services
03.2013 - Current
District Manager Field Operations
HB Rentals
01.2012 - 12.2012
District Manager
Fastenal Company
07.1994 - 12.2011
Bachelor of Arts - Broadcast Cable Communications
Pennsylvania State University
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