Kelly Boysel
Eaton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
Fairfield By Marriott
Dayton, Ohio
09.2023 - Current
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Maintained accurate records of daily transactions.
- Processed payments for services rendered at the front desk.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Provided information about local attractions and events.
- Answered telephone inquiries from customers in a timely manner.
- Scheduled shifts for front desk personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
Front Desk Agent
Fairfield By Marriott
Dayton, OH
09.2019 - 08.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
Front Desk Agent
Courtyard by Marriott
Dayton, OH
10.2017 - 08.2019
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Agent
Springhill Suites By Marriott
Dayton, Ohio
09.2016 - 09.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
Associate of Applied Science - Hospitality Administration And Management
Sinclair Community College
Dayton, OH05-2017
Skills
- Hotel industry knowledge
- Reservation Management
- Property Management Systems
- Policy Enforcement
- Staff Training and Development
- Administrative tasks
- Hotel software knowledge
- Guest Relations
- Professional Appearance
- Front Desk Operations
- Computer Skills
- Effective Communication
- Guest Registration
- Supply Purchasing
- Staff Training
- Attention to Detail
- Professional Demeanor
- Written Communication
- Front Desk Management
References
References available upon request.
Timeline
Hotel Front Desk Supervisor
Fairfield By Marriott
09.2023 - Current
Front Desk Agent
Fairfield By Marriott
09.2019 - 08.2023
Front Desk Agent
Courtyard by Marriott
10.2017 - 08.2019
Front Desk Agent
Springhill Suites By Marriott
09.2016 - 09.2017
Associate of Applied Science - Hospitality Administration And Management
Sinclair Community College
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