Summary
Work History
Education
Skills
Awardsandacknowledgements
Timeline
Manager
KELLY ANN BRATZ

KELLY ANN BRATZ

Camp Hill,PA

Summary

Positive and reliable individual with excellent document organization. Wide experience with all public and private health insurance practice and policies. Adept at coordinating with medical professional staff at all levels as well as work independently. Schedule and confirm patient appointments. Operate office equipment, such as voice mail messaging systems and use word processing, spreadsheet, or other software application to prepare reports, invoices and financial statement, letters, case histories, or medical records. Receive and route messages or documents. Interview patients to complete documents, case histories or medical records.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Front Office

Hampden Automotive
06.2024 - 10.2025
  • Answer incoming phone calls
  • Direct caller to appropriate individual or take thorough message
  • Communicate with callers and visitors in professional, friendly and efficient manner
  • Obtain basic demographic information about each customer using a computer system
  • Create and enter of A/R invoices and credits
  • Process payroll weekly
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Caregiver

Family Members
12.2024 - 09.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Credentialing Coordinator

Select Medical
06.2023 - 12.2023
  • Knowledge of NCQA, Joint Commission standards
  • Knowledge of provider enrollment and Credentialing processes
  • Experience working specifically with patient health records
  • Knowledge of advanced query skills for purpose of data analysis to help departments make informed decision
  • Knowledge of report building skills to create customized reports that use technical details to meet specific business needs
  • Performed primary source verification for 100+ providers per month in accordance with regulations
  • Processed 60+ initial and recredentialing application per month, completing verification within 15 days on average
  • Maintained credentialing database of 500+ providers, ensuring 100% accuracy of providers files and documentation
  • Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
  • Assisted in maintaining accreditation status by preparing necessary reports and materials for site visits and audits.
  • Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
  • Assisted with managed care auditing processes and performed internal file audits.

Insurance Verification Specialist

Select Medical
03.2023 - 06.2023
  • Communicated with Insurance providers to obtain required information
  • Ensure compliance with insurance regulations and laws
  • Verified insurance eligibility and coverage for patient
  • Prepared and submitted insurance forms and applications
  • Maintained accurate patient insurance information in the systems
  • Updated patient records with accurate, current insurance policy information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.

Recovery Specialist

Pennsylvania Counseling Services
09.2021 - 03.2023
  • Serve as a liaison between clients, therapeutic staff, and ancillary supports in order to facilitate client integration In the treatment and recovery process
  • Provide “lived experience” from someone in recovery to improve motivation and engagement through all phases of recovery - outreach prior to treatment, support during treatment, and follow-up after completion of treatment
  • Complete monthly logs of services provided
  • Assist Therapist with Facilitating groups
  • Administer random toxicity screens and breathalyzer tests, enter information into medical records system
  • Assist in accessing community support services
  • Assist in accessing urgent and standard basic needs support
  • Provide transportation to clients, using personal vehicle
  • Maintain confidentiality of all clients protected health information and adhere to all HIPPA related policies and procedures
  • Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds

Peer Support Specialist

Wellspan
07.2021 - 09.2021
  • Drew on common experiences as a peer to provide guidance and encouragement to patients to take responsibility and actively participate in their own recovery
  • Assisted designated peers with rehabilitation social support, advocacy, educational and vocational mentoring, and self-maintenance
  • Provided side-by-side support and coaching to help patients socialize, such as going with a patient to the grocery store, movies, library, etc
  • During program hours of operation which required use of staff’s personal vehicle
  • Supported patient participation in community self-help groups
  • Coached or taught basic individual living skills, such as food preparation, meal planning, laundry, bill payment and personal hygiene
  • Provided education about symptoms of mental illness to assist patients in understanding their mental illness and identifying relapse symptoms
  • Worked with patients in supporting their individual choice and preference regarding medications, under the direction of the physician and nursing staff
  • Promoted participation in Wellness Recovery Action Plan (WRAP) and Psychiatric Advance Directives (PAD) planning among peers
  • Partnered with peers to create, review and attain goals on the Individual Recovery Plan and completed necessary documentation for each peer encounter (i.e
  • Service activity, contact sheets, etc.) with 48 hours of encounter

Certified Peer Support Specialist

Community Services Group
11.2020 - 07.2021
  • Provided individualized, ongoing guidance, coaching and support
  • Provided training in the use of personal and community resources
  • Assisted in developing formal and informal community supports
  • Assisted the person served in increasing social support networks of relatives, friends and/or significant others
  • Offered encouragement in times of crisis
  • Advocated on behalf of persons with behavioral health problems to protect the client’s rights and to assist in reducing associated stigma
  • Worked in cooperation with other providers, family members or significant others involved in the client’s recovery plan
  • Attended Agency staff meetings, Case Conferences and Individual and Group Supervision
  • Attained established standards of productivity
  • Observed all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals
  • Responsible for understanding client’s rights policy and procedures

Education

Certified Recovery Specialist -

PRO-A
Harrisburg, PA
06.2021

Certified Peer Support -

Harrisburg Area Community College; Copeland Center
Harrisburg, PA
10.2020

High school or equivalent -

Mechanicsburg senior high
Mechanicsburg, PA
01.1989

Skills

  • Positive and reliable individual with excellent document organization

  • Wide experience with all public and private health insurance practice and policies

  • Schedule and confirm patient appointments

  • Operate office equipment, such as voice mail messaging systems and use word processing, spreadsheet, or other software application to prepare reports, invoices and financial statement, letters, case histories, or medical records

  • Customer service

  • Teamwork and collaboration

  • Attention to detail

  • Problem-solving

Awardsandacknowledgements

  • Pennsylvania Peer Coalition, Lead for NorthCentral Pennsylvania, 07/01/21
  • Drexel University, Peer Support within The Criminal Justice System, 03/13/21

Timeline

Caregiver

Family Members
12.2024 - 09.2025

Front Office

Hampden Automotive
06.2024 - 10.2025

Credentialing Coordinator

Select Medical
06.2023 - 12.2023

Insurance Verification Specialist

Select Medical
03.2023 - 06.2023

Recovery Specialist

Pennsylvania Counseling Services
09.2021 - 03.2023

Peer Support Specialist

Wellspan
07.2021 - 09.2021

Certified Peer Support Specialist

Community Services Group
11.2020 - 07.2021

Certified Peer Support -

Harrisburg Area Community College; Copeland Center

High school or equivalent -

Mechanicsburg senior high

Certified Recovery Specialist -

PRO-A

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KELLY ANN BRATZ