Crafting, sewing, traveling, Disney
Kelly Braun
Rogers
Summary
At Kids Quest, I spearheaded initiatives that fostered strategic growth and innovation, enhancing competitive advantage. My leadership in operations management and executive support, coupled with exceptional interpersonal skills, significantly improved organizational performance and customer satisfaction. I excel in cultivating high-performance teams and driving successful project completions, demonstrating a unique blend of strategic planning and team-building capabilities.
Overview
36
36
years of professional experience
Work History
Executive Admin/Guest Services
Kids Quest
08.1989 - Current
- Championed cross-functional collaboration with diverse teams to drive strategic growth.
- Engaged stakeholders to assess impact of change and address concerns proactively.
- Optimized budget allocation by conducting thorough financial analysis of departmental expenditures.
- Cultivated a culture of innovation, enhancing competitive advantage through targeted initiatives.
- Led project teams through transitions to minimize disruption and ensure continuity.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Interviewed, recruited and trained new onboarding candidates.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coordinated emergency response efforts during crises situations, ensuring prompt action from relevant personnel while minimizing potential risks to guests and employees alike.
- Reviewed incidents thoroughly, analyzing available footage to determine root causes and implement preventive measures moving forward.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Kept team compliant with security protocols and appearance standards.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Education
Bachelor of Science - Education
St Cloud State University
Saint Cloud, MN05-1998
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Problem resolution
- Motivation
- Team player
- Strategy development
- Workflow planning
- Client account management
- Research and analysis
- Customer retention
- Strategic planning
- Staff training
- Business correspondence writing
- Project management
- Public speaking talent
- Risk management
- Staff development
- Human resources management
- Human resources
- Staff motivation
- Purchasing
- Training and development
- Team building
- Networking
- Leadership/communication skills
Accomplishments
Disney Institute; Quality Service April 9, 2024, Employee Engagement April 10, 2024, Leadership April 11, 2024
Interests
Timeline
Executive Admin/Guest Services
Kids Quest
08.1989 - Current
Bachelor of Science - Education
St Cloud State University
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