Kelly Bray
Delray Beach,FL
Summary
Professional hospitality worker, ready to excel in very busy, fast-paced environment. Excellent references. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability. Skilled at multitasking, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Sugar Factory American Brasserie
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
The Old Key Lime House
09.2023 - 01.2024
- Helped to create a welcoming environment for guests
- Responsible for creating solutions when problems occurred
- Excellent customer interactions
General Manager
The Playwright Tavern
01.2013 - 05.2022
- Developed and maintained relationships with customers and suppliers
- Implemented operational strategies and effectively built customer and employee loyalty
- Collaborated with kitchen to ensure prompt delivery of hundreds of covers every day
- Managed staff of 50 plus
Bartender/Server
O'Lunney's Times Square Pub
05.2007 - 12.2012
- Personally served over 150 customers per shift
- Used POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing and payment processing
Bartender/Manager
Murphy & Gonzalez Pub & Cocina
10.2001 - 03.2007
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, prepared cash drawers and took inventory
- Created schedules and monitored performance of 20 person staff
Skills
- Excellent Memorization and Verbal Skills
- Food Preparation and Safety
- Experience in High-Volume Dining
- Order Accuracy
- Bartending
- Restaurant Management
- Serving Experience
- Banquet Experience
- Food handling
- Customer service
- POS
- Order fulfillment
- Cash register
- Cash handling
- Writing skills
- Computer skills
- Communication skills
- Hospitality service expertise
- Memory retention
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Sugar Factory American Brasserie
05.2024 - Current
Assistant Manager
The Old Key Lime House
09.2023 - 01.2024
General Manager
The Playwright Tavern
01.2013 - 05.2022
Bartender/Server
O'Lunney's Times Square Pub
05.2007 - 12.2012
Bartender/Manager
Murphy & Gonzalez Pub & Cocina
10.2001 - 03.2007
Food Handler Certification
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