Kelly Brewster
Cincinnati,OH
Summary
Team manager with proven expertise in conflict resolution and leadership development. Skilled in optimizing workflows and enhancing interdepartmental communication to meet key performance metrics. Committed to delivering customer-focused solutions that drive organizational success.
Overview
19
19
years of professional experience
Work History
Policyholder Services Team Manager
Davies Life & Health
Syracuse, NY
04.2024 - Current
- Coordinated interdepartmental efforts to enhance communication processes.
- Monitored daily operations, including call volume and customer satisfaction metrics.
- Resolved escalated customer complaints while maintaining positive client relationships.
- Coached team members on consumer experience behaviors to boost satisfaction ratings.
- Managed daily processing operations to ensure efficient workflow and team collaboration.
- Implemented process improvements to increase productivity and minimize delays.
- Collaborated with cross-functional teams to optimize processing activities.
Disability Income Case Manager
AuguStar Life
Cincinnati, OH
07.2012 - 02.2024
- Trained team members on best practices for case management processes.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Responded promptly and professionally to customer inquiries through various channels.
- Facilitated efficient communication as a liaison between clients and internal departments.
- Monitored progress of open cases to ensure timely resolution within service level agreements.
Accounting Assistant
Cintas
Cincinnati, OH
07.2006 - 07.2012
- Prepared accurate monthly financial statements and reports for management review.
- Managed accounts receivable and payable, ensuring timely reconciliations of bank statements.
- Coordinated audits by preparing necessary documentation and liaising with external facilities.
- Created journal entries promptly to facilitate month-end close processes.
Education
Some College (No Degree) -
University of Cincinnati
Cincinnati, OHSkills
- Team collaboration
- Communication strategies
- Process improvement
- Conflict resolution
- Leadership development
- Problem solving
- Attention to detail
- Decision making
- Performance coaching
- Time management
Timeline
Policyholder Services Team Manager
Davies Life & Health
04.2024 - Current
Disability Income Case Manager
AuguStar Life
07.2012 - 02.2024
Accounting Assistant
Cintas
07.2006 - 07.2012
Some College (No Degree) -
University of Cincinnati