Kelly Brittain
Waukee,IA
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr. Client Service Consultant
Creative Risk Solutions (CRS)
05.2019 - Current
- Provide exceptional customer service and operate as an effective partner with external and internal clients
- Provide onboarding activities for clients including CRS overview, claims best practices and on-line system training
- Consistently available for client inquiries; respond to client requests in a timely and professional manner
- Investigate and identify appropriate resources to resolve complex individual claim issues ensuring client satisfaction
- Attend and participate in captive customer group meetings such as Risk Control Workshops and Board of Director's meetings
- Provide training as needed; bring important messages back for internal CRS staff to consider
- Maintain visibility with clients and partner agencies to foster lasting relationships developed through professional and technical expertise
- Organize and conduct individual claim reviews for customers
- Accountable for account accuracy by ensuring on-line customer information, as well as items received by carriers is accurate and current, to include exposure schedules, policy information, policy endorsements, premium and invoicing.
Claims Service Consultant
Holmes Murphy & Associates
09.2004 - 05.2019
- Provide high quality property casualty claim management, advocacy and analysis to clients and internal staff
- Educate clients on the claim process and assist in determining coverage
- Establish rapport between the client and insurance carrier; perform claim reviews as needed
- Provide and oversee accurate and timely loss information for internal and external use
- Assist in on-boarding new clients or if change in client's insurance carrier to ensure proper awareness of claim requirements, need and concerns
- Analyze claim data to determine loss trends and assist in loss prevention and claim cost reduction.
Benefits Coordinator
Local 33 Health and Welfare
02.2001 - 02.2004
- Provided customer service to members and health care providers
- Assessed member eligibility for available health coverage
- Decreased health care expenditures through negotiated pricing with providers and external networks.
Claims Team Leader
Progressive Insurance
01.2000 - 02.2001
- Managed 7-9 claims representatives and facilitated team dynamics
- Responsibilities included training, career development, and performance evaluation of direct reports
- Assisted in overseeing day-to-day business activities
- Performed quality assurance audits on all claim activity.
Claims Representative/Claims Team Leader
Progressive Insurance
04.1995 - 12.1999
- Performed all tasks associated with resolving claims
- Duties included: completion of initial loss reports, determination of liability, settlement of bodily injury claims, completion of appraisals on damaged autos, boats, motorcycles and recreational vehicles
- Recognized for achieving an increase in alternative parts usage helping to reduce company expenditures
- Voted MVP of all Arizona claims offices in 1998.
Education
Bachelor's in Animal Science -
Iowa State University
Ames, IASkills
- Customer advocate
- Strong interpersonal and communication skills
- Team player
- Strong knowledge of commercial property and casualty products
Certification
- Property and Casualty License
- Certified Insurance Counselor designation
Timeline
Sr. Client Service Consultant
Creative Risk Solutions (CRS)
05.2019 - Current
Claims Service Consultant
Holmes Murphy & Associates
09.2004 - 05.2019
Benefits Coordinator
Local 33 Health and Welfare
02.2001 - 02.2004
Claims Team Leader
Progressive Insurance
01.2000 - 02.2001
Claims Representative/Claims Team Leader
Progressive Insurance
04.1995 - 12.1999
- Property and Casualty License
- Certified Insurance Counselor designation
Bachelor's in Animal Science -
Iowa State University
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