Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Kelly Brodin

Denver,CO
Kelly Brodin

Summary

Proven leader in high-volume dining environments, adept at shift management and exceptional customer service, with a track record of enhancing team performance and customer satisfaction at McDonald's. Skilled in POS system operations and maintaining food safety standards, I excel in multitasking and fostering a positive, professional dining experience.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
years of professional experience
1
Certification

Work History

Robbinsdale Lanes
Rapid City, SD

Server
05.2024 - 06.2024

Job overview

  • Took orders from customers accurately and in a timely manner.
  • Filled condiments and napkin containers during slack periods.
  • Presented menus and answered questions regarding items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided excellent customer service to ensure satisfaction.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Identified needs of customers promptly and efficiently.

The Monument
Rapid City, SD

Bartender
01.2024 - 02.2024

Job overview

  • Monitored bar inventory and promptly restocked low items before depletion.
  • Processed payments accurately and efficiently with POS system.
  • Effectively multitasked within fast-paced environment.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Collected and organized daily till totals and tips.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted guests with friendliness and professionalism.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Genesis Farms
Rapid City, SD

Budtender
09.2023 - 11.2023

Job overview

  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Conducted regular inventory checks to ensure adequate product availability.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.
  • Monitored inventory levels and informed management when stock was low or depleted.
  • Adhered to company policies and procedures at all times.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Kept up-to-date records of all transactions in compliance with state regulations.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Greeted customers with a friendly and inviting attitude.

Golfclub at Redrock
Rapid City, SD

Server/Bartender
05.2023 - 09.2023

Job overview

  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees to perform duties.
  • Provided excellent customer service to ensure satisfaction.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Stocked ice bins and coolers as needed throughout shift.
  • Effectively multitasked within fast-paced environment.
  • Identified needs of customers promptly and efficiently.

McDonald's
Rapid City, SD

Drive Thru Manager
06.2021 - 05.2023

Job overview

  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Developed and implemented strategic plans to achieve company objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership during times of organizational change or crisis situations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Delegated work to staff, setting priorities and goals.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored staff performance and addressed issues.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Arby's
Rapid City, SD

Assistant Manager
05.2020 - 06.2021

Job overview

  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented quality control measures to uphold company standards.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

McDonald's
Rapid City, SD

Shift Supervisor
03.2019 - 04.2020

Job overview

  • Assisted general manager with operations game plan and company initiatives implementation.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Monitored staff performance to ensure quality standards were met.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Resolved customer complaints and reported issues to senior management.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Black Hills State University
Rapid City, SD

Some College (No Degree) from Behavioral Psychology

Skills

  • Shift management
  • Food inspection
  • Food sales and promotion
  • Team member support
  • Server training
  • Memory retention
  • Calm demeanor
  • Service prioritization
  • Exceptional customer service
  • Sales techniques
  • Food safety
  • Food safety practices
  • Quality control
  • Safe food handling
  • Point of sale (POS) system operations
  • Professional appearance
  • High volume dining
  • Positive and professional
  • Liquor, wine, and food service
  • Multitasking and organization
  • Tableside etiquette
  • Task prioritization
  • Cleanliness standards
  • Customer service
  • Cash handling

Certification

Food safety certified manager (serv-safe) April 2020-April 2024

References

References available upon request.

Timeline

Server

Robbinsdale Lanes
05.2024 - 06.2024

Bartender

The Monument
01.2024 - 02.2024

Budtender

Genesis Farms
09.2023 - 11.2023

Server/Bartender

Golfclub at Redrock
05.2023 - 09.2023

Drive Thru Manager

McDonald's
06.2021 - 05.2023

Assistant Manager

Arby's
05.2020 - 06.2021

Shift Supervisor

McDonald's
03.2019 - 04.2020

Black Hills State University

Some College (No Degree) from Behavioral Psychology

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Kelly Brodin