Kelly Brown

• Perform detail-focused bookkeeping, reconciling and balancing of accounts for 20+ clients
• Address clients' inquiries and resolve issues in an timely and compassionate manner
• Manage office accounts payable and receivable with precision and efficiency
• Consolidate and file electronic tax returns and monthly financial reports
• Process completed paper tax returns for client pickup
• Oversee office operations: front office reception, phone coverage, and supply ordering

• Check-in patients, obtain vitals, and assist doctors with visits
• Present and discuss healthcare financial plans with patients
• Schedule patient surgeries and communicate at-home instructions for animal care
• Maintain inventory records and accurately order hospital supplies and materials
• Perform weekend hospitalized patient care
• Serve as on-call relief technician to administer treatments and oversee boarding

• Supervised all day-to-day operations efficiently
• Ensured patient satisfaction by offering support to patients and medical staff
• Organized and maintained inventory and supply orders
• Recorded and updated personal and financial information for patients
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention

to detail.

• Helped open Chandler location

• Managed office scheduling, patient check ins/outs and phone traffic with professionalism
• Ensured chart accuracy for patient ease during office visits
• Supported staff to ensure high volume patient traffic (200+ patients/day) ran smoothly
• Helped patients complete necessary medical forms and documentation
• Adhered to strict HIPAA guidelines to protect patient privacy

• Supported all areas of client services and administrative follow-up, including billing
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic