Kelly Brown
Mechanicsburg
Summary
Dynamic customer service professional with extensive experience at Walmart, adept at resolving complaints and enhancing customer satisfaction. Proven skills in cash handling and transaction processing, coupled with strong communication and problem resolution abilities. Recognized for fostering loyalty and improving team performance through effective training and mentorship.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
28
28
years of professional experience
Work History
Cashier, Cook, Customer Service
Frosty's Pizza
03.2021 - 12.2024
- Processed transactions for efficient checkout process.
- Improved customer satisfaction by maintaining clean and organized work area.
- Supported team in maintaining store standards for seamless operations.
- Responded to customer inquiries to resolve issues and provide information.
- Maintained knowledge of store promotions to inform and assist customers.
- Provided excellent service by greeting and assisting customers promptly.
- Enhanced customer experience with friendly and professional demeanor.
- Trained new staff on procedures to ensure compliance and efficiency.
- Assisted in opening and closing procedures to support store operations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Increased sales of promotional items by informing customers about current offers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Prepared high-quality meals, ensuring customer satisfaction and adherence to dietary restrictions.
- Executed kitchen operations to maintain cleanliness and efficiency.
- Improved kitchen safety by adhering to food safety guidelines.
- Maintained inventory levels, restocking supplies as necessary.
- Monitored food quality, ensuring consistent presentation.
- Trained new kitchen staff, facilitating smooth integration into team.
- Cleaned and sanitized workstations regularly to maintain hygiene standards.
- Managed food storage to prevent spoilage and waste.
- Collaborated with front-of-house staff to improve customer experience.
- Prepared large quantities of food for special events.
- Maintained equipment, ensuring all kitchen tools were in proper working order.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Managed cash register to ensure accurate daily balances.
Customer Service Manager
Walmart
09.2003 - 04.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Warehouse Worker
DFS. INC
05.1997 - 09.2003
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 20 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Education
Diploma - General Studies
Mechanicsburg Exempted Village Schools
60 High St Mechanicsburg, Ohio 430441984
Skills
- Cash handling
- Customer interaction
- Transaction processing
- Sales support
- Payment processing
- Point of sale operations
- Inventory monitoring
- Price verification
- Refund processing
- Greeting customers
- Bagging items
- Team collaboration
- Time management
- Problem resolution
- Communication skills
- Customer satisfaction
- Cleanliness maintenance
- Check processing
- Gift card processing
- Credit card processing
- Debit card handling
- Customer feedback
- Product returns
- Discount application
- Scanning items
- End-of-day balancing
- Store opening tasks
- Store closing tasks
- Security awareness
- Promotional sales
- Shelf organization
- Customer loyalty
- Price adjustments
- Retail environment
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
- POS system operations
- ID verification
- Attention to details
Timeline
Cashier, Cook, Customer Service
Frosty's Pizza
03.2021 - 12.2024
Customer Service Manager
Walmart
09.2003 - 04.2009
Warehouse Worker
DFS. INC
05.1997 - 09.2003
Diploma - General Studies
Mechanicsburg Exempted Village Schools
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