Kelly Brown
Westfield,IN
Summary
Deeply knowledgeable about helping kids with IEP’s. Looking for a change going back in to customer service or
Secretarial/receptionist area.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Instructional Assistant
Westfield Washington Schools
Westfield, IN
08.2016 - Current
- Assisted teachers in implementing lesson plans and instructional materials.
- Supported students with diverse learning needs in classroom activities and assignments
- Provided classroom support throughout planned instruction and individual lessons.
Customer Service Representative
McNamara Florist
Fishers, Indiana
10.2004 - 08.2007
- Assisted customers with floral arrangements and product selections.
- Processed orders and managed inventory for timely deliveries.
- Handled customer inquiries and provided exceptional service support.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth daily operations.
Member Service Representative
TruliantFCU
Winston-Salem, North Carolina
08.1998 - 07.2005
- Assisted members with account inquiries and transaction processing.
- Educated members on financial products and services available.
- Resolved member issues through effective communication and problem-solving skills.
Vault Manager ordered cash for branch and for atms
Setup car loans, worked on getting Home Equity Loans
Education
Legal Assisting Degree - Legal Secretary
Stark State College
Canton, OH 06.2003 - 06.2006
Skills
- Classroom management
- Individualized instruction
- Customer Service
- Curriculum development
- Assistive technology
- Child development knowledge
- Education theory
- Educational psychology
- Team collaboration
- Adaptability
- Time management
- Task prioritization
- Report generation
- Support case resolution
- Receiving support
- Call management
- Negotiation strategies
- Lead generation
- Individual student assistance
- Relationship building
- Science instruction
- Emotional intelligence
- Learning modality expertise
- Instructional material preparation
- Tutoring and mentoring
- Teacher support and collaboration
- Inventory management
- Supervising student activities
- Student assessment
- Language arts instruction
- Academic support
- Art and music integration
- Differentiated instruction
- Student inclusion
- Classroom technology
- Classroom inclusion
- Literacy development
- Group facilitation
- Multicultural awareness
- Student health and safety
- Study skills development
- Mathematics instruction
- Reading and writing support
- Technology integration
- Evidence-based program use
- Clerical support
- Project-based learning
- Classroom environment development
- Teaching strategies
- Student safety
- Behavior management
- Preparing instructional materials
- Social studies instruction
- Physical education support
- Child development certification
- Laboratory monitoring
- Classroom support
- Teacher collaboration
- Instructional technology
- Creating visual displays
- Individualized educational plans
- Assessment techniques
- Supply restocking
- Student learning support
- Collaborative teamwork
- Evidence-based programs
- Learner engagement
- Growth mindset
- Faculty collaboration
- Lesson development
- Organization and prioritization
- Lesson planning
- Learning assessment
- Classroom organization
- Effective communication
- Digital literacy
- Positive reinforcement
Languages
English
Professional
Timeline
Instructional Assistant
Westfield Washington Schools
08.2016 - Current
Customer Service Representative
McNamara Florist
10.2004 - 08.2007
Legal Assisting Degree - Legal Secretary
Stark State College
06.2003 - 06.2006
Member Service Representative
TruliantFCU
08.1998 - 07.2005