Kelly Browne
Summary
Dedicated Body Shop professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a challenging new role with a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Body Shop Manager
LaFontaine Automotive Group
11.2017 - Current
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Developed successful cross-functional partnerships with other departments to facilitate smooth communication and collaboration across the organization.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
Body Shop Estimator
Gerber Collision
05.2017 - 11.2017
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
Body Shop Estimator
Suburban Ford Of Waterford
06.2014 - 04.2017
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
Education
High School Diploma -
Duck Lake Education
White Lake01.1998
Skills
- Quality Control
- Business Relationships
- Personnel Management
- Customer service excellence
- Process improvement
- Automotive repair knowledge
- Team leadership
- Conflict resolution
- Workflow coordination
- Attention to detail
- Organizational skills
- Collision repair proficiency
Certification
I-CAR Platinum
Michigan Mechanics Certification
Timeline
Body Shop Manager
LaFontaine Automotive Group
11.2017 - Current
Body Shop Estimator
Gerber Collision
05.2017 - 11.2017
Body Shop Estimator
Suburban Ford Of Waterford
06.2014 - 04.2017
High School Diploma -
Duck Lake Education