Kelly Buchanan
North Tonawanda,USA
Summary
Expert retail sales professional offering 23 years experience in retail customer service and retail management. Focused on exceeding sales goals. Enthusiastic, outgoing, organized sales associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
23
23
years of professional experience
Work History
Instacart Shopper
Instacart
Buffalo, NY
12.2022 - Current
- Managed customer orders by efficiently picking and packing items for delivery.
- Ensured accuracy in order fulfillment while adhering to quality standards.
- Streamlined shopping processes, enhancing overall operational efficiency.
- Developed strong knowledge of local grocery inventory and product availability.
Receptionist/Dispensary Manager
VidaCann
Bonita Springs, FL
05.2019 - 03.2022
- I entered in new and returning patients into the system. I checked patients prescriptions in the medical marijuana registry. I answered all incoming calls, and made outbound calls to patients. I educated the patients on our products and made recommendations on which products would be good for them in-regards to their ailments that they may have. I also was the dispensing specialist manager my duties Included receiving our weekly shipments taking inventory, putting product on the floor, stickering product, and organized the stock room.
Receptionist
Pediatric Dentistry of Bonita Springs
Bonita Springs, FL
08.2018 - 02.2019
- I answered phones, scheduled appointments along with demographics and insurance information, checked in and out patients, collected co pays, created new patient charts, scanning and faxing documents, preparing next day schedules.
Receptionist
Pampered Pup
Matlacha, FL
03.2018 - 07.2018
- I was a receptionist at the Pampered Pup. I answered the phones, made appointments for customers, handled cancellations, answered any questions that the customer may have in regards to our services we offered, or in regards to their dog or cats. I also checked in and checked out the dogs that come in. I handled the cash register and all other types of payment that we took. I cleaned the shop and at times assisted the groomers with the dogs.
Customer Service Consultant
Chico's Fas Inc
Fort Myers, FL
04.2007 - 11.2017
- Trained new associates each quarter. Alerted customers to upcoming sales events and promotions. Educated customers about the brand to incite excitement about the company's mission and values. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking questions and listening actively to the responses. Answered emails from customers in regards to their orders that they placed, coupons that they may have in there accounts to use, and inquires of merchandise. I, also was a part of our online chat team and assist customers with our online website, and also placed orders for the customers by phone.
Assistant Manager
Clare's Fashion Jewelry & Accessories
Tampa, FL
05.2003 - 02.2007
- Operated the cash register for cash, checks and credit card transactions with 100% accuracy. Made daily cash deposits to the bank at the end of every shift. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Identified potential shoplifters and alerted upper management. Hired and trained new sales associates. Made the schedule each week. Completed all point of sale opening and closing procedures, including counting the contents of the cash registers. Handled all customer relation issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other employees to help improve the store's efficiency. Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
High School Diploma - undefined
Niagara Wheatfield High School
Sanborn, NY06.1996
Skills
Point of sale (3 years)
Pos (Less than 1 year)
Pos systems (Less than 1 year)
Scheduling
Receptionist
Front Desk
Customer Service
Live Chat
Retail Management
Administrative Experience
Clerical Experience
Computer Literacy
Store Management Experience
Merchandising
Retail Sales
Additional Information
- SKILLS
- Customer-oriented Experienced Personable POS systems knowledge Skillful
- Computer literate Experienced
Timeline
Instacart Shopper
Instacart
12.2022 - Current
Receptionist/Dispensary Manager
VidaCann
05.2019 - 03.2022
Receptionist
Pediatric Dentistry of Bonita Springs
08.2018 - 02.2019
Receptionist
Pampered Pup
03.2018 - 07.2018
Customer Service Consultant
Chico's Fas Inc
04.2007 - 11.2017
Assistant Manager
Clare's Fashion Jewelry & Accessories
05.2003 - 02.2007
High School Diploma - undefined
Niagara Wheatfield High School