Kelly Burger
Lexington,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Operation -service Manager
Burlington
08.2019 - 01.2023
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Resolved customer complaints in professional and timely manner.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and maintained positive relationships with customers to build rapport and trust.
Sales Manager
Sears Hometown & Outlet Stores Inc.
05.2014 - 06.2019
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Manager Trainee /Appliance Sales Specialist
Sears
05.2006 - 04.2014
- Offered insight into features for such appliances as [Type] and [Type] to help customers make educated buying decisions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
M.W. Sewall
11.1989 - 06.2006
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
No Degree - Business Management
University of Southern Maine
Portland, ME05.2000
Skills
- Till Counting
- Employee Relations
- Coaching and Mentorship
- Time Management
- Employee Supervision
- Staff Management
- Task Delegation
- Supply Ordering
- Team Leadership
- Team Scheduling
- Reliable and Responsible
- Staff Motivation
- Honest and Trustworthy
- Technical Troubleshooting
Timeline
Operation -service Manager
Burlington
08.2019 - 01.2023
Sales Manager
Sears Hometown & Outlet Stores Inc.
05.2014 - 06.2019
Manager Trainee /Appliance Sales Specialist
Sears
05.2006 - 04.2014
Store Manager
M.W. Sewall
11.1989 - 06.2006
No Degree - Business Management
University of Southern Maine
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