Kelly B. Young

• Provide exceptional customer service to homeowners
• Schedule and coordinate appointments between homeowners and vendors
• Serve as a liaison between homeowners, vendors, and property managers
• Conduct final walkthroughs with homeowners and provide warranty guidance
• Track warranty expirations and ensure timely issue resolution
• Utilize Buildertrend to monitor construction processes
• Streamlined warranty claim processes for increased efficiency and faster resolution times.
• Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.

• Managed retail store remodels, obtaining necessary permits and licenses
• Tracked project progress, purchase orders, and vendor contracts
• Processed invoices and ensured timely payments
• Conducted payroll and expense reporting
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Created job files for each project and maintained current data in each file.

• Managed multiple office locations, including out-of-state operations
• Oversaw hiring, onboarding, and recruitment processes
• Maintained employee records and ensured payroll accuracy
• Coordinated meetings, travel, and company events

Customer Service Trainer

• Trained and mentored new hires on Uline processes and policies
• Developed training materials and organized sessions
• Represented Uline at job fairs and recruitment events

Customer Service Representative

• Delivered exceptional customer service in a fast-paced environment
• Maintained up-to-date knowledge of company products and policies

• Managed pharmaceutical brand meetings both domestically and internationally
• Designed event registration websites and coordinated logistics
• Maintained vendor relations and prepared event materials

• Negotiated contracts and closed sales transactions
• Developed marketing strategies and maintained real estate knowledge

• Coordinated corporate events with up to 5,000 attendees
• Managed event logistics, vendor relations, and attendee materials