Kelly Byrd
Columbus,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Agency Operations Specialist
GAD Insurance
07.2018 - Current
- Managed invoicing, calculating and crediting accounts
- Created and submitted invoices and statements to 200+ clients
- Ensured the accuracy of customers accounts
- Fixed billing errors by issuing debit and credits
- Ensured clients were kept up to date by including memos with appropriate invoice
- Processed direct bill commissions
- Processed account current statements
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Processed Premium Finance Agreements, collected signatures and down payment
- Served as back up for receptionist; answering client calls from multi-line telephone system
Bartender Shift Manager
American Legion Post 430
09.2008 - 03.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Claims Adjuster
MAPFRE Insurance
07.2014 - 06.2018
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Claims Adjuster
Ohio Indemnity
06.2007 - 06.2014
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Library Assistant
Columbus Metropolitan Library
05.2000 - 06.2007
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected and processed fines on overdue library materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Set up computer and digital device access, providing assistance with use and operation.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Collected fees, fines and donations for balanced library finances.
- Drove the bookmobile
Education
High School Diploma -
Heritage Baptist Academy
Groveport, OHSkills
- Accounting Operations Processes
- Resource Planning and Scheduling
- Accounts Payable and Accounts Receivable
- Balance Accounts
- Clerical Support
- Information Inputting
- Customer Support
Timeline
Agency Operations Specialist
GAD Insurance
07.2018 - Current
Claims Adjuster
MAPFRE Insurance
07.2014 - 06.2018
Bartender Shift Manager
American Legion Post 430
09.2008 - 03.2022
Claims Adjuster
Ohio Indemnity
06.2007 - 06.2014
Library Assistant
Columbus Metropolitan Library
05.2000 - 06.2007
High School Diploma -
Heritage Baptist Academy
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