Kelly Byrd
Customer Service
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager/Agency Operations Specialist/Claims Specialist
GAD Insurance
Columbus, OH
07.2018 - 10.2023
- Exceptional Custer Service
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Managed invoicing, calculating and crediting accounts
- Resolved customer complaints in a timely manner.
- Created and submitted invoices and statements to 200+ clients
- Ensured the accuracy of customers accounts
- Fixed billing errors by issuing debit and credits
- Ensured clients were kept up to date by including memos with appropriate invoice
- Processed direct bill commissions
- Processed account current statements
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Processed Premium Finance Agreements, collected signatures and down payment
- Served as back up for receptionist; answering client calls from multi-line telephone system
- Oversaw multiple accounts as an account manager and worked diligently to meet all client expectations.
- Maintained accurate records of all customer interactions in the AMS360 system.
Bartender Shift Manager
American Legion Post 430
09.2008 - 03.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Claims Adjuster
MAPFRE Insurance
07.2014 - 06.2018
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Claims Adjuster
Ohio Indemnity
06.2007 - 06.2014
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Library Assistant/Outreach Driver
Columbus Metropolitan Library
05.2000 - 06.2007
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Collected fees, fines and donations for balanced library finances.
- Drove the bookmobile & Delivery to inbound customers through Outreach program
Education
High School Diploma -
Heritage Baptist Academy
Groveport, OHSkills
- Exceptional Customer Service
- Excellent Communication Skills
- Account Servicing
- Customer Relationships
- Teamwork and Collaboration
- Resource Planning and Scheduling
- Information Inputting
- Account Management
- Relationship Building and Management
- Customer Support
- Customer Satisfaction
Certification
- P&C Licensed
Timeline
Account Manager/Agency Operations Specialist/Claims Specialist
GAD Insurance
07.2018 - 10.2023
Claims Adjuster
MAPFRE Insurance
07.2014 - 06.2018
Bartender Shift Manager
American Legion Post 430
09.2008 - 03.2022
Claims Adjuster
Ohio Indemnity
06.2007 - 06.2014
Library Assistant/Outreach Driver
Columbus Metropolitan Library
05.2000 - 06.2007
High School Diploma -
Heritage Baptist Academy
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