Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Kelly Camara

Kelly Camara

Manteca,CA

Summary

Accomplished Patient Collections Specialist with a proven track record at Pacific Medical, Inc., enhancing customer loyalty through expert problem-solving and exceptional communication. Skilled in documentation management and multitasking, I excel in high-pressure environments, significantly improving client satisfaction and operational efficiency. My background also includes a strong commitment to teamwork and collaboration, ensuring seamless processes and quality assurance across roles.

Overview

21
21
years of professional experience

Work History

Patient Collections Specialist

Pacific Medical, Inc.
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collected insurance information and credit card payments.
  • Answered patients questions regarding the billing and insurance payments for the DME they received (explain EOB more clearly)
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed patient concerns and or issues that required contacting the local reps in the area and contacting the patients once the issue has been resolved.


Lead Receptionist

Pacific Medical Inc.
02.2022 - Current
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Collected insurance information and credit card payments.


School Site Assistant

Manteca Unified School District
09.2018 - 02.2022
  • Morning and Afterschool crossing guard.
  • Communicated with other yard duties to ensure the safety of the students during recess.
  • Communicated with parents regarding their concerns of their child.
  • In charge of a group of 15 students during Covid/distance learning. These students still needed to be present at school for various reason and was to make sure they were focused in the teachers lesson and practiced safe measures.
  • Communicated with teachers and office staff regarding situations with students.



Stay At Home Mom

CEO of The Camara Houshold
06.2008 - 08.2018
  • Raised my two girls during these 10 years

Unit Secretary

Muir Orthopaedic Specialists
06.2003 - 06.2008
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Returned patient calls regarding medication dosage
  • Call/fax in prescriptions to the pharmacy
  • Completed patients disability forms and submitted in a timely manner
  • Assisted doctors
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Education

No Degree - Medical Assisting

Silicon Valley College
Walnut Creek, CA
01.2002

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Teamwork and Collaboration
  • Multitasking
  • Attention to Detail
  • Problem-Solving
  • Written Communication
  • Task Prioritization
  • Excellent Communication

Timeline

Patient Collections Specialist

Pacific Medical, Inc.
02.2022 - Current

Lead Receptionist

Pacific Medical Inc.
02.2022 - Current

School Site Assistant

Manteca Unified School District
09.2018 - 02.2022

Stay At Home Mom

CEO of The Camara Houshold
06.2008 - 08.2018

Unit Secretary

Muir Orthopaedic Specialists
06.2003 - 06.2008

No Degree - Medical Assisting

Silicon Valley College

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Kelly Camara